What is Club New Look?
It’s a loyalty program for New Look customers. It’s free to join and gives its members exclusive Club prices on hundreds of products across all categories.
How do I join Club New Look?
Club is now available for all our UK customers, but you do need to have registered at Newlook.com to join. If you’re in the UK and still can't see the Club New Look on the app or website – just pop to https://www.newlook.com/uk/club
I've received an email inviting me to join the club, but I can't sign up.
- Firstly, make sure that you are logged in using the same email address that we emailed you on.
- If you're using our website, go to: https://www.newlook.com/uk/club to sign up.
- If you're using our app, go to our homepage and the option to sign up should be there.
- If you've tried our app and are still struggling, we recommend that you try our website instead (and vice versa).
What benefits does Club New Look offer?
After joining the program you’ll get exclusive Club prices across hundreds of products. These prices will always be lower than what non-members pay, and don’t require using any kind of code at checkout (they’re automatically applied as you shop). In addition, you’ll also receive early access to sales, a gift on your birthday and the opportunity to win prizes and invitations to exclusive events.
How much does it cost to join Club New Look?
It’s free to join.
How can I find products with Club prices?
You can find products with member prices by looking for the “Club PRICE” badge on the product page. You’ll see the Club price and the standard price side by side, so you can easily see how much you’re saving.
Why have I received multiple welcome emails?
If you joined on our APP, and had network connectivity issues, multiple clicks on join may have triggered multiple emails into your inbox, our teams are working through a way to stop this happening.
I want to leave Club New Look
We’re sorry to hear you’re not happy with your experience of Club New Look. If you want to leave our loyalty program, you can do so by reaching out to our Customer Care team.