We're really sorry if you've received an email stating that an item you ordered is no longer in stock.
Stock can move really quickly through our website and warehouse, so sometimes you can have an item in your bag that won't be available for picking when your order is being processed. Unfortunately with standard delivery orders, we may not know that stock isn't available until your order is being packed a couple of days after your order has been placed.
We appreciate this can be frustrating and our friendly Customer Care team are always on hand to check whether an item will be restocked if you don't want to miss out.
Alternatively, you can check stock in your local store, see the how to guide here.
Refund information:
The order system will automatically refund you for a cancelled item if you have been charged (orders paid by PayPal or Gift Card), if you have paid by debit/credit card or New Look Card, the order will be charged at the cost excluding any cancelled items, although your pending charge may show the original order price.
If your order was placed in store (orders starting HS), you will need to contact our Customer Care Team to arrange a refund.
