Can I return my item?
- Yes you can. We hope you love everything you buy from us, but if you want to return your purchase to us, then we’re fine with that too.
- There is a time limit on when to return your items to us. You can read more info on that here.
How do I return my order?
- You can return your Facebook Marketplace order for FREE using the returns options shown here.
Can I return an Facebook order to a New Look Store?
- Yes you can. Please make sure you take your order dispatch note and original payment card with you.
- If you paid by PayPal, please take a debit card in your name (same as order) with you as our stores are unable to refund via PayPal. If you require a PayPal refund, please return your order to the warehouse with the returns options shown here.
What is the return policy?
- You have 30 days to return your order to us.
- For a list of refund exceptions, please read more here.
How long does a refund take?
- For returns to the warehouse, you can expect a refund within 5-10 days after return has been received. Facebook marketplace will be updated when your return has been received and your refund has been processed.
- For returns to store, refunds will show on the card provided at the till within 5 working days. Please note that contactless refunds may take longer.