Klarna FAQ's

Choosing to Pay Later with Klarna does not affect your credit score/rating, but if you don’t pay for your Klarna order, it may be affected. More info here.

You can contact Klarna directly here.

Klarna is a payment method which allows you to buy now and pay later, if you want to try before you buy, you can use the ‘Pay later with Klarna’ option.
 
Buy now pay in 30 days - A Klarna payment option, which allows you to checkout an order and make payments within 30 days. 
Buy now pay in 3 instalments - A Klarna payment option, which allows you to checkout an order and make payments in 3 instalments. The first instalment is taken when your order is dispatched. Klarna will automatically charge subsequent instalments on the 30th and 60th days.
More info here.

To pay using Klarna, simply add your items to your bag and go to checkout. Select ‘Klarna’ as your payment method and place your order.

You'll be asked to confirm via your mobile number:


If you don’t have a Klarna account, you can apply for one here.

If you've selected the 'Buy now pay in 30 days' option, Klarna will remind you to make payment to them toward the end of the 30 days.
If you've selected the 'Buy now pay in 3 instalments' option, the first instalment will be taken from Klarna when we dispatch your order. Klarna will automatically charge subsequent instalments on the 30th and 60th days.
You can read more on how to make a payment to Klarna here.

Orders paid for by Klarna can temporarily only be returned and refunded via the warehouse .
All UK returns are FREE when you use the returns options here.

Please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email from us when it has been processed and an updated invoice from Klarna,

If you've returned items from an order paid for with Klarna, and the date that your payment is due is within 15 days, we'd recommend that you either 'snooze' your payment, or mark the item as returned in the Klarna app or portal here.

Please keep hold of your proof of returns until your return has been processed and your refund received. Returns can be tracked directly with your return provider to see the journey of your parcel back to us. (See our free returns options here.)

Your refund will be paid directly to Klarna. (If you have not received returns notification within 15 days, please contact us on one of the options at the bottom of this screen.)

There are many reasons why a Klarna payment may be declined. This information is not held by us, so please contact Klarna directly here.