For a New Look item given as a gift without a receipt, you are more than welcome to return this to any New Look store in exchange for a credit note at the item's current price in the till system. The item must be unworn, with tags attached.
For a physical New Look gift card purchased in store, the only way to receive a refund is for the original purchaser to return this with their valid receipt and the original payment method to a New Look store.
For a digital/physical New Look gift card purchased online, the only way to receive a refund is for the purchaser to request this via our Customer Care Team, all our contact options are below.
For a list of refund exceptions, please read more here.
