For a New Look item given as a gift without a receipt, you are more than welcome to return this to any New Look store for an exchange at the item's current price in the till system. The item must be unworn, with tags attached.
For a physical New Look gift card purchased in store, the only way to receive a refund is for the original purchaser to return this with their valid receipt and the original payment method to a New Look store.
For a digital/physical New Look gift card purchased online, the only way to receive a refund is for the purchaser to request this via our Customer Care Team, all our contact options are below.
For a list of refund exceptions, please read more here.
