For a New Look item given as a gift without a receipt, you are more than welcome to return this to any New Look store in exchange for a credit note at the item's current price in the till system. The item must be unworn, with tags attached.
For a New Look gift card, the only way to receive a refund is for the original purchaser to return this with their valid receipt/order number and the original payment method.
For a list of refund exceptions, please read more here.
