Our free standard delivery option is applied to your order when you have more than £25 worth of full price and/or promo items in your bag, (excludes sale).
You can have both sale and full price items in your bag but any sale items are not included in the minimum £25 spend.
Your estimated delivery date will always be made clear before you check out. Your available options and expected date of delivery will always show before you place your order. The delivery times shown on your order are subject to change during our busy periods.
Our returns are FREE and simple. Your dispatch note will not have a returns label, but don't worry if you don't have a printer, ALL of our returns providers offer NO PRINT returns. Full info on how to return here.
28 days for full-priced items, including those purchased with promotional discounts (from the date when you received any items you bought online).
Sale items purchased online can be fully refunded by post or in-store by notifying us within 14 days of receiving the goods. Once you have notified us you will have 14 days to return the product to us.
If you have returned an order to our warehouse, please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed. More info here.
Most of our stores in England and Wales are now open! For more information on how we're keeping our staff and customers safe, read here.
For more information on when your local store will re-open, read here.