My order and return

For free standard delivery with Royal Mail, your order must contain a minimum £25 of full price or promotional items (excludes sale).

Your available options and expected date of delivery will always show before you place your order. The delivery times shown on your order are subject to change during our busy periods. 

Your estimated delivery date will always be made clear before you check out. 

You can keep track of your order here.
All our delivery options are shown here.

Our returns are FREE and simple. Your dispatch note will not have a returns label, but don't worry if you don't have a printer, most of our returns providers offer FREE label printing. Full info on how to return here.

We know that lockdown may affect your ability to return your order/purchase, don't worry, under our Christmas/Lockdown Returns Policy - any purchases made after the 15th October 2020 may be returned until 31st March 2021.

This applies to both online and in-store purchases.

If you have returned an order to our warehouse, please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed. More info here.

If you want to know more about how we've adapted during COVID-19, read more here.

If your store is affected by a local lockdown, it will be listed here.