Our free standard delivery option is applied to your order when you have more than £25 worth of full price and/or promo items in your bag, (excludes sale).
You can have both sale and full price items in your bag but any sale items are not included in the minimum £25 spend.
Your estimated delivery date will always be made clear before you check out. Your available options and expected date of delivery will always show before you place your order. The delivery times shown on your order are subject to change during our busy periods.
Our returns are FREE and simple. Your dispatch note will not have a returns label, but don't worry if you don't have a printer, most of our returns providers offer FREE label printing. Full info on how to return here.
28 days for full-priced items, including those purchased with promotional discounts (from the date on your receipt or from the date when you received any items you bought online).
For purchases after 22nd February 2021:
Sale items purchased online can be fully refunded by post or in-store by notifying us within 14 days of receiving the goods. Once you have notified us you will have 14 days to return the product to us.
Sale items purchased in-store are eligible for an exchange or credit note only (within 14 days).
For both online and in-store purchases made between 15th October 2020 until 22nd February 2021, see the Christmas/Lockdown Return Policy here.
If you have returned an order to our warehouse, please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed. More info here.
If you want to know more about how we've adapted during COVID-19, read more here.
If your store is affected by a local lockdown, it will be listed here.