My order and return

Our returns are FREE and simple. Your dispatch note will not have a returns label, but don't worry if you don't have a printer, all our returns providers offer FREE label printing. Full info on how to return here.

If you have returned an order to our warehouse, please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed. More info here.

If you change your mind and decide to return any items, you can do so within the following time limits:

• 28 days for full-priced items, including those purchased with promotional discounts (from the date on your receipt or from the date when you received any items you bought online).
• 14 days for sale items, more info here.
• Orders placed online between 16th March 2020 and 1st June 2020 sit within our COVID-19 returns policy, and have an extended 90 day return period.

For free standard delivery with Royal Mail, your order must contain a minimum £25 of full price or promotional items (excludes sale).

Your available options and expected date of delivery will always show before you place your order. You can keep track of your order here.

Due to all the measures we’ve put in place to protect our teams, you may experience some changes in our delivery service. We will do our best to get your order to you as quickly as possible which may take up to 5 days for our standard delivery option.

Our Next Day delivery option is still available. Any delays within the DPD network will be notified to you via the tracking links provided.

All our delivery options are shown here.

If you want to know more about how we've adapted during COVID-19, read more here.