How do I return? |
Our returns are FREE and simple. Your dispatch note will not have a returns label, but don't worry if you don't have a printer, all our returns providers offer FREE label printing. Full info on how to return here.
If you purchased your item in store, don't worry, under our Christmas Returns Policy - Any purchases made between the 15th October 2020 and the 24th December 2020 may be returned until 31st January 2021.
How long will my refund take? |
If you have returned an order to our warehouse, please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed. More info here.
How long do I have to return? |
If you change your mind and decide to return any items, you can do so within the following time limits:
This applies to both online and in-store purchases.
For purchases before 15th October 2020:
- 28 days for full-priced items, including those purchased with promotional discounts (from the date on your receipt or from the date when you received any items you bought online).
- 14 days for sale items, more info here.
For purchases after 15th October 2020:
Under our Christmas Returns Policy - Any purchases made between the 15th October 2020 and the 24th December 2020 may be returned until 31st January 2021, with a valid receipt/gift receipt or order number/dispatch note.
This policy applies to all items purchased, whether full-priced, promotion or sale.
FREE Standard Delivery: |
For free standard delivery with Royal Mail, your order must contain a minimum £25 of full price or promotional items (excludes sale).
Delivery times: |
Your available options and expected date of delivery will always show before you place your order. The delivery times shown on your order are subject to change during our busy periods.
Your estimated delivery date will always be made clear before you check out.
You can keep track of your order here.
All our delivery options are shown here.
New Look and COVID-19: |
If you want to know more about how we've adapted during COVID-19, read more here.
If your store is affected by a local lockdown, it will be listed here.
