Our free standard delivery option is applied to your order when you have more than £29.99 worth of full price and/or promo items in your bag, (excludes sale*).
*You can have both sale and full price items in your bag but any sale items are not included in the minimum £29.99 spend.
Your estimated delivery date will always be made clear before you check out. Your available options and expected date of delivery will always show before you place your order. The delivery times shown on your order are subject to change during our busy periods.
Our returns are FREE and simple. Your dispatch note will not have a returns label, but don't worry if you don't have a printer, ALL of our returns providers offer NO PRINT returns. Full info on how to return here.
You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, click here.
If you have returned an order to our warehouse, please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed. More info here.