If you made your purchase online:
You can use our FREE returns option with Royal Mail and Collect+ to return your order to our warehouse. More info here. Alternatively, you can wait until our stores are re-open to return.
Please note: Returns to the warehouse may take longer than usual to process, in line with Government guidance due to the COVID-19 risk, we are required to hold returned parcels in our warehouse for 48 hours before processing. This means your refund may take a little longer than normal to get back to you. If you haven't received your refund within 15 working days of dropping off at the returns location, please contact one of our Customer Care Teams.
If you made your purchase in-store:
You have 28 days from purchase, to return full-priced items for an exchange or refund to your original payment method. Sale items purchased in-store can be returned within 14 days for an exchange or credit note only.
You can return your item(s) to any of our New Look stores. Find your nearest here.
Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.