You can use our FREE returns option with Royal Mail and Collect+ or InPost to return your order to our warehouse. More info here.
If you change your mind and decide to return any items, you can do so within the following time limits:
For purchases after 22nd February 2021:
- 28 days for full-priced items, including those purchased with promotional discounts (from the date on your receipt or from the date when you received any items you bought online).
- 14 days for sale items, more info here.
This policy applies to all items purchased, whether full-priced, promotion or sale.
Please note: Returns to the warehouse may take longer than usual to process, in line with Government guidance due to the COVID-19 risk, we are required to hold returned parcels in our warehouse for 24hours before processing. This means your refund may take a little longer than normal to get back to you. If you haven't received your refund within 15 working days of dropping off at the returns location, please contact one of our Customer Care Teams.
If you change your mind and decide to return any items, you can do so within the following time limits:
For 2020 pre-lockdown purchases:
With our stores in Scotland & NI affected by temporary lockdowns, we are aware that you may have to return your item(s) for refund outside the below periods. There is no need to contact us, simply pop into store once they are re-open, with your item(s) and proof of purchase.
You are unable to return items purchased in store to our warehouse.
- For in store purchases after October 15th 2020:
Any in-store purchases made after the 15th October 2020 may be returned to your local store within 14 days of re-opening, with a valid receipt/gift receipt. - This policy applies to all items purchased, whether full-priced, promotion or sale.
For 2021 store purchases:
- 28 days for full-priced items (from the date on your receipt)
- Sale items purchased in-store are eligible for an exchange or credit note only (within 14 days of the receipt date).
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Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel and how to notify us of this, read here.
If you feel that your items are faulty please read more here.
