Yes, but we only have a short window of opportunity to cancel an order.
Between the hours of 8am and 8pm, the quickest way to contact us to request a cancellation is via CHAT on the contact us page. Please make sure you have all your order information available, including your order number, full name, billing address and email. If you are not the bill-payer, we will need them to contact us with the information.
Outside of these hours you can contact us via our Twitter or Facebook page with this information, and we will make our best efforts to process this cancellation for you.
If it is not possible to cancel your order, you can still return the order to us as per our Returns Policy.
Your statutory rights as a consumer are not affected. Registered number 1618428.
For more info on your right to cancel, click here.