How can I pay by Gift Cards? – Help Centre Home

To use a gift card online:

1. For a New Look gift card - In the payment section after you have selected your delivery/collection address. Simply enter your 16 digit gift card number and your PIN at the checkout page under 'Use a Gift Card'.

You can find your PIN on the back of your gift card under a scratch-off silver panel.

2. The website will ask you to 'Check Balance'

3. Click again to 'Apply Funds'.

Please ensure you follow both steps to use the gift card successfully. Any remaining balance after a gift card balance has been applied, can be paid via credit/debit card, PayPal or New Look Store Card. You can only use up to 5 gift cards on one order. Our friendly Customer Care Teams can help if you have more than 5 to use on one order, contact them via the options below.

Please keep hold of any gift card used for purchase, as any future refund will automatically return to the same card. Gift cards can be registered against loss or theft here.

To use a gift card in one of our stores:

The staff member will swipe your gift card at the till, stores may also accept third party gift cards, such as Love2Shop and One4All, as well as specific local shopping vouchers. If you are unsure whether or not your gift card will be accepted, please speak to the store directly.

For a One4All gift card see more info here.

Our website does not accept payment by Credit Note. For more information on this, click here.

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