You will receive an 'Awaiting collection' email when your chosen collection store have received your order.
- For Click & Collect orders in a New Look store, you have 10 days to collect your order.
- For Collect+ orders, you have 10 days to collect your order.
The collection date given on your order is the earliest estimated time of collection. For the expected delivery times of our collection orders, take a look at the collection options page here.
We would ask that you await your collection email prior to making any unnecessary journey to store to collect.