Click & Collect from a New Look store:
You have 10 days from your order's arrival in store, to collect your parcel for both standard and express Click & Collect.
In certain circumstances we are able to extend this collection period. You will need to contact the store or our Customer Care team to do this.
Collection from an Evri ParcelShop:
You have 10 days from your order's arrival in store, to collect your parcel.
Collection from an Evri Locker:
You have 3 days from your order's arrival at the locker, to collect your parcel.