To collect a Click & Collect order from a New Look store, simply take your ID with you and your confirmation/collection email or text or your order number (starting HM/HY/HS). Please avoid making a visit to store prior to receiving the arrival confirmation. You have 10 days to collect your order before it is returned to the warehouse.
To collect an order with Collect+ you’ll be sent a text notification and an email containing your unique 7 character collection code. Simply go to the Collect+ store and show the storekeeper your collection barcode, plus your proof of ID to collect your parcel. Collect+ orders are held for collection for 10 calendar days before being returned to us.
Forms of ID that are accepted for collection:
Student ID card
If you do not receive your collection code you will need to contact one of our friendly Customer Care Teams on the contact options at the bottom of this page.