For a Click & Collect order from a New Look store:
Simply take your order number (starting HM/HY/HS), shown on both your confirmation/collection email along with your ID.
Please avoid making a visit to store prior to receiving the arrival confirmation. You have 10 days to collect your order before it is returned to the warehouse. Someone else can collect on your behalf too, more here about that.
For a Collect+ store:
You’ll be sent an email containing your unique 7 character collection code. Simply go to the Collect+ store and show the store assistant your collection barcode, plus your proof of ID to collect your parcel. Collect+ orders are held for collection for 10 calendar days before being returned to us.
Forms of ID accepted for collection:
Student ID card
If you do not receive your collection code you will need to contact one of our friendly Customer Care Teams on the contact options at the bottom of this page.