If you have not received your order yet, don't worry! Your order confirmation email will show the date that your order should be delivered by and also contains a tracking link. Very occasionally there may be a delay that is outside the courier's control, please allow a couple of days for your order to start moving again.
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All our delivery expectations are correct at the time of order, and our delivery page will always show you the current delivery timescales |
Find our delivery options here.
Track your order using the link in your order confirmation email, via your New Look Account or for Guest accounts here.
For DPD Next Day orders, you can download the DPD app here, where you can keep track of your order's journey and manage all your delivery preferences, including safe-place delivery, delivery to a neighbour or delivery to a local pick-up shop.
For Click & Collect to a New Look store, see here.
If you have received a courier 'calling card' at your address with your tracking reference you can use the links below to track your order directly:
Add a what3words location via the DPD app to help your courier find your address. Find out more here.
