Collect+ returns are FREE for all our online UK orders.
1. Simply visit here to register your parcel for return, and to find your nearest Collect+ store and see their opening hours. You can drop off your parcel at one of over 7000 local convenience stores.
2. Choose to either create and print your Collect+ returns label at home, or at the Collect+ location. (See below).
3. Create your Collect+ return, you'll need your New Look order number. You will then receive an email with your label, or your 'Print in store' voucher.
4. Package your item(s) for return in one bag, and include the returns note(s) inside. (If your order was received in multiple bags, these cannot be returned in the same way. More info here).
5. Print your label and affix to your parcel or, simply take the voucher on your smartphone with your parcel, and they will print your label for you.
You can also track your parcel once you've sent it back here. Please keep hold of your returns receipt until your return and refund has been processed.
Items must be returned within the time limits set out here.
