We're sorry that one of our items has become faulty or is not up to our usual standards.
The quickest way to get this resolved is to take your item into your local store, you can do this for online and in-store purchases.
Lost your receipt? Not sure when you bought your item? Don’t worry our store teams will be happy to help.
If you can’t get to your local store, and purchased your items online within the last 28 days (14 days for sale items), you can return your item for free via our Royal Mail, Collect+ or Doddle services - don’t forget to put the reason for return on your returns slip and keep your proof of postage. You can see more about those return options here.