Our UK & ROI stores are temporarily closed due to COVID-19 (Coronavirus).
Please see more information on the change in our returns policy here.
We hope you love everything you buy from us, but if you want to return your purchase to us, then we’re fine with that too.
The FASTEST way to get a refund or exchange for your item is to return it to a New Look Store (UK). Simply take your item(s) and receipt/order number/dispatch note into your nearest New Look.
There is a time limit on when to return your items to us. You can read more info on that here.
Please note: Any PayPal purchases returned in store will be refunded to a New Look Gift Card.
You can also return any of your items purchased online to our warehouse. More information on how to do that is here. Exchanges are not available on warehouse returns. If you are returning items to us, please remember they should be in their original condition and be accompanied by a valid order number/dispatch note.
Please note that there are a few exceptions to our returns policy – For a list of refund exceptions, please read more here.
In addition to the rights set out in this Returns Policy, as a consumer you also have certain statutory rights e.g. a right to cancel, or a right to return items which are faulty or not as described.
If your items are faulty, you believe they are not of a satisfactory quality or are not as described etc, please click here.
For more information on your right to cancel and how to notify us of this, read here.