We hope you love everything you buy from us, but if you want to return your purchase to us, then we’re fine with that too.
The FASTEST way to get a refund or exchange for your item is to return it to a New Look Store (UK) within 28 days of purchase (sale items within 14 days). If your order was purchased online, the returns period begins from the date you received your order.
You can return an item purchased from our UK stores or through this website for any reason – whether you want to get it in a different size or colour, if it’s faulty, or if you've simply changed your mind. Please note that there are a few exceptions to this policy – see “Refund exceptions” for further details.
In addition to the rights set out in this Returns Policy, as a consumer you also have certain statutory rights e.g. a right to return items which are faulty or not as described. If your items are faulty, you believe they are not of a satisfactory quality or are not as described etc, please click here.
If you are returning items to us, please remember they should be in their original condition and be accompanied by a valid proof of purchase.
For a list of refund exceptions, please read more here.