Yes! For a full list of our returns options click here.
For a list of refund exceptions click here.
Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, read here.
If you feel that your items are faulty please read more here.
New Look Returns
Lymedale Business Park
Newcastle Under Lyme
All returns must have an order number inside the parcel.