If you're returning item to the warehouse, you'll usually wait between 3-5 working days from when we've received your items. All our free returns providers will give you a tracking reference to see the journey of your parcel back to us. (The list of free returns services we offer and all the links to track with them is here.)
We will notify you when we've received and processed your return.
The length of time it takes for the funds to appear in your account will depend on your payment provider.
If you returned to a New Look store, refunds are usually back in your account within 7 days.
