The promo code box can be found on the 'My Bag' page, before you checkout.
Simply enter the code into the box, and click 'Apply code'.
Here are some tips if your promo code isn't working:
1. Make sure the promo code is in date (any start or expiry date will be shown on your voucher or email).
2. Make sure the code matches exactly, make sure there is no space at the end or beginning of the promo code, and include any hyphens (-) where shown.
3. Do not copy and paste codes. Always type the promo code manually into the promo box.
4. Do not use promo codes on sale or promotional items. Promo codes are only valid on full-priced items.
5. Do not use promo codes on concession/branded items. Promo codes are not valid on non-New Look items, unless specifically stated. These can be identified as; Cameo Rose, Apricot, AX Paris, QED, JDY, Parisian, Blue Vanilla/Pink Vanilla, Mela, Carpe Diem, Brave Soul, Noisy May, Tokyo Doll, Anita & Green, Influence, Urban Bliss and Lulua. Also WANTED and RE:BORN jewellery/accessories.
6. Single Use Coupon Codes: Some codes, such as UNiDAYS can only be used once. It may be that your promo code has already been used.
If you have checked all of the above, but your discount still doesn't apply, please contact one of our helpful Customer Care Teams on the contact us options right at the bottom of this page.