We have changed our returns policy due to COVID-19/Coronavirus. Please see more info here.
For returns to our Warehouse via Royal Mail or Collect+
Please allow up to 15 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed.
- Please keep hold of your proof of returns until your return has been processed and your refund received. Returns can be tracked directly with your return provider to see the journey of your parcel back to us. (The list of free returns services we offer is here.)
- If you have returned an order placed in store (order numbers starting HS), you will need to contact us to arrange your refund. More info here.
3. If you paid by PayPal for your order, and are returning in-store, our stores are unable to refund via this method, so your refund will be returned on to a New Look gift card.
4. If you paid by Gift Card, returns to the warehouse will be refunded to the same gift card, and funds are usually available within a few hours of the refund email being received. For refunds to a gift card in-store, funds will be available immediately.