For returns into a New Look store, your refund will be processed to your original payment card, please make sure you have that card with you. If you paid by PayPal, our stores are unable to refund via PayPal, so your refund will be returned on to a New Look gift card.
For returns to our Warehouse (online orders starting HY or HM only, orders beginning HS must be returned to a New Look store). Please allow up to 10 working days from the date you send your parcel back to us. Please keep hold of your proof of returns until your return has been processed and your refund received.