1. For returns into a New Look store, your refund will be processed to the original payment card, please make sure that card is present for the refund. The refund will usually show back on the account within 7 days.
2. For returns to our Warehouse (for online orders starting HY or HM only. Orders beginning HS must be returned to a New Look store). Please allow up to 10 working days for your refund, from the date you send your parcel back to us. You'll receive an email when it has been processed.
- Please keep hold of your proof of returns until your return has been processed and your refund received. Returns can be tracked directly with your return provider to see the journey of your parcel back to us. (The list of free returns services we offer is here.)
3. If you paid by PayPal for your order, and are returning in-store, our stores are unable to refund via this method, so your refund will be returned on to a New Look gift card.