You can return any order placed on our UK website via InPost (including orders with Brands We Love items). For orders placed instore, please return to store.
More info & FAQs:
To get started, visit the InPost website here:
Where do I find my nearest InPost locker? |
You can find locations of your nearest lockers here. ALL lockers are accessible 24/7.
Can I return my order in more than one bag? |
PLEASE NOTE: all items from the same order should be returned in one parcel.
Maximum parcel size: 41cm x 38cm x 64cm.
You can create more than one QR code if you have multiple bags to return. You will need to create a return for EVERY bag, you can only scan each QR code once.
What if my QR code won't scan? |
If you have any problems at the drop off location, please contact InPost directly on: 0330 335 0950 (Monday to Friday 8am – 10pm, Saturday, Sunday & bank holidays 8am – 8pm).
You will receive an email from InPost containing your QR code. If your QR code will not scan, you can manually enter the 9-digit reference shown under your QR code at the locker instead.
I haven't received my email from InPost |
If you haven't seen your email from InPost, they are sent from 'inpost@inpost.co.uk' and will be titled 'Your New Look (Instant Returns) return QR code'.
Can I track my return? |
You can track your return back to us with the CS reference on your returns email, you can also request a digital receipt when you drop off your parcel. Just pop the long line of numbers and letters into the search bar here.
Please remember to keep your returns email until your refund has been received.
How long do I have to return? |
Items must be returned within the time limits set out here.
How to return? |
1. Simply visit here to register your parcel for return, and to find your nearest InPost location. You can drop off your parcel at one of over 1200 locker locations 24/7.
2. Create your InPost QR code - you do not need a returns label. You'll need your New Look order number. You will then receive an email with your label.
3. Package your item(s), and include the returns note inside.
4. Go to the nearest InPost location and scan the QR code from your email. A compartment will open. There are three sizes of locker, if the one that opens isn't large enough, you can select a larger one.
5. You can request a digital receipt for you return, or use the 16 digit reference from your label barcode to track the return back to us.
