We at New Look ensure that your personal information is adequately protected across all our websites, as required by data protection law.
To ensure you are staying web safe we advise that you change your New Look password regularly and avoid using the same password as different companies.
If you are ever concerned that your details or account have been used for an order not made by yourself – please ensure to contact us immediately via our contact options. Please ensure that you start your message with ‘FRAUD QUERY’ so we can get this escalated to the appropriate teams. Please can you also ensure to provide the following details:
- Email address
- Full name
- Billing and shipping address
- Order number (if known)
- Payment method
- Last 4 digits of the card number
- Date of transaction
- Outline of query
We would also recommend that you attempt to reset your password as soon as possible:
- If you are logged into your account- click here.
- If you are logged out of your account you can request a password reset here.