Introduction
This Cookie Policy (“Cookie Policy“) explains how New Look Retailers (“New Look“, “us“, “our“, and “we“), collect and use cookies and similar tracking technologies.
This policy applies to all New Look domains in the UK and other countries in which we operate.
By using our website, you consent to cookies being used in accordance with this cookie policy. Please read this policy in conjunction with our Privacy Policy here.
What are Cookies?
Cookies are small files that are downloaded onto your computer, mobile, or other device when you access certain websites. Cookies allow a website to recognise your device. They help your browser to navigate through the website by allowing you to sign in automatically and by remembering settings you selected during earlier visits (among other functions). Cookies don’t harm your computer or device.
Most web browsers automatically accept cookies. Unless you’ve indicated your preferences using our Cookie banner or adjusted your browser settings to refuse cookies, cookies will be sent when you access our websites.
What cookies or similar tracking technologies do we use?
Cookies help us to provide you with a good experience when you browse our websites. They allow you to make full use of our online shopping and personalised features. We do not use cookies to collect or record information such as your name, address or payment details.
We use the following:
- Necessary/Essential Cookies: These cookies are necessary for the maintenance of basic site functionality. These are used to carry out requests you make when you use our sites – for example, remembering information provided by you, such as the items you’ve put in your shopping bag. If you choose to opt out of getting these cookies, you won’t be able to use our sites properly. You’ll still be able to browse, but you won’t be able to put anything in your shopping bag or buy it.
- Performance Cookies: These cookies allow us to collect data about the way you’ve used our websites, so we can record information about what you’ve viewed. We use these cookies to measure if our customers are getting the most from our sites. We then use this information to improve our sites and help us understand how our customers move around them. These cookies may also be provided by a third-party analytic tool but will only be used for purposes related to our websites.
- Functional Cookies: These cookies allow websites to remember choices you’ve previously made that are specific to you – for example your country selection, language preferences or when you choose to remain signed-in.
- Marketing/Targeting Cookies: These cookies remember information regarding how you’ve used our websites and other websites, so that we can show you promotional and other targeted information based upon the things you like and what you’ve searched for and viewed.
- Social network cookies: If you share New Look content on social networks, you may be sent cookies from these sites. We don’t control the sending of these cookies, so we advise you to check these third-party (social sharing) websites for more information about their cookies and how to manage them.
- Third party cookies: Some cookies may be set by third parties. These third parties may be suppliers who partner with us to deliver services on our websites and on theirs, companies that participate with us in joint marketing programmes, as well as other third parties. These cookies are controlled by the third parties, so please check the third-party website for more information and to find out how to manage their cookies.
- Tags: Tags are small segments of code that are added to the HTML code of a website. They are typically used to set tracking technologies such as pixels.
They control the information being passed into these technologies and can decide whether or not to deploy them.
- Pixels: Pixels are a specific type of tag, often associated with tracking user activity. They could be tracking pixels, conversion pixels, or retargeting pixels, and would essentially be added to the HTML code of a website, email or ad to collect data about website traffic, conversions, user behaviour, and other marketing metrics. Tracking pixels (or web beacons) are used for simple tasks like letting users know their email has been read or more complex tasks such as gathering marketing data for companies.
To understand how to manage pixels using the latest browser versions, you can follow these links:
How long do cookies last for?
We use both ‘persistent’ and ‘session’ cookies:
- Persistent cookies are stored by your browser and on your device until their set expiry date (unless you delete them first). Please see our cookie list below for the expiry dates.
- Session cookies expire as soon as you close your web browser.
How can I turn off cookies or change my cookie settings?
If you’re not happy with the way that we use cookies, then you could choose to:
- Choose the Strictly Necessary cookies only – you can do this by clicking on the “Only Required” button on our Cookie banner which appears when you access our website.
- Change your cookie preferences – you can do this by clicking on the “Cookie Settings” button on our Cookie banner which appears when you access our website. The banner will open up to display the cookie options and there you can adjust the sliders according to your preferences.
- Disable cookies on your computer or device - You can enable or disable cookies in your website browser settings. How you do this will depend on which browser you’re using. If you disable third party cookies only, some elements of our sites may not function properly (e.g. targeted advertising) but you’ll still be able to add products to your shopping bag and buy them.
- Use your browser’s anonymous setting – this is called ‘Incognito’ in Chrome, ‘InPrivate’ for Internet Explorer, ‘Private Browsing’ in Firefox and Safari.
- Delete New Look cookies after you’ve visited one of our sites - To learn how to manage cookies using the latest browser versions, you can follow these links:
- Chrome
- Edge
- Safari
- Firefox
For further help, visit allaboutcookies.org
Important! Our sites use cookies for technical functionality. If all cookies are disabled on your computer or device, you’ll still be able to browse, but you won’t be able to add products to your shopping bag and buy them
Cookie List
To know more about the different cookies we use, see our Cookie list below.
Policy Updates
We are constantly developing our site, so the cookies we use may change from time to time. We recommend that you check this page occasionally for any policy changes.