Yes you can!
All our free returns services offer multiple label creation. You will need to create separate labels/QR codes for each bag you are returning. DO NOT make multiple copies of the same label, as each label will only scan once at your returns point.
Different orders (with different order numbers) will ALWAYS need to be returned with separate returns labels.
Returns do not need to come back to us in the New Look bag they arrived in, so as long as all the items are securely packaged and within the size/weight restrictions for the specific courier.
You will also need to make sure your name and order number (starting HM/HY/HS) is clearly noted within each bag (you may only have one dispatch note with this information), you can make a copy, or write this info on a piece of paper.
For a list of refund exceptions, please read more here.
With all our returns, please make sure you keep any proof of postage until you have received your refund.
