Once you have placed an order, you will usually receive an email confirming your order within a couple of hours.
If after this time, you have not received your confirmation, it may be that your order has failed to process, or that the email used on your order was incorrect.
If you placed the order through your New look account, you can check if your order is showing in the 'My orders' section of your account here.
Unfortunately, if you checked out as a guest, and have not received confirmation, you will need to contact one of our fab Customer Care Teams who can check the order for you. Please use the contact options at the bottom of this page, and include your email address, billing address, full name and payment method used.