If you've ordered a large number of items, your order is likely to be sent in more than one parcel.
Sometimes these parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over busy periods.
If an item appears on the delivery note in your parcel, but isn't in your bag, or an incorrect item or size has been received, please pop into any New Look store, or contact one of our friendly Customer Care Teams.
