We’re really sorry if you're used to calling us and can't get through.
We've had to temporarily switch off our phone lines during COVID-19 (Coronavirus) so that our Customer Care Teams can focus on our other channels.
The fastest way to contact us is via CHAT or WhatsApp. Our fab Customer Care team-mates are available there 365 days a year. More info on how to do that here. If you are contacting us about a specific order, please make sure you have sent us as much information as possible so we can respond quickly, i.e your order number, email, full name and billing address.
Alternatively, you may be able to find the answer to your question here in our Help Centre, use the search bar at the top right of this page.
Please note: This doesn't mean that we can't call you if you have accessibility issues. You can contact us via WhatsApp with the details of your query and your phone number, and one of our friendly team can get back to you.