1. If you have placed an order in one of our stores (order number always starts HS), returns from that order will need to be returned into a New Look store.
2. Simply take your item(s) and order number/dispatch note into your nearest New Look store, along with the payment card used for purchase.
Why can't I return an in-store order to the warehouse?
Unfortunately, the order system does not hold your payment information from the till purchase, so any orders returned to the warehouse will not receive automatically receive a refund. Please contact one of our friendly Customer Care Teams if you have returned an order purchased in-store to the warehouse in error.