Our customer is at the heart of everything we do.
96% of customers that contact us agree!
(Up from 91% last year, and we're aiming to improve that further too!)
We truly understand that you are the most important part of our business.
Each and every member of New Look staff you encounter, whether in our stores, via chat, or on the phone, are passionate and dedicated, and equipped with the knowledge and tools to best serve your queries.
Our Customer Care Teams work 24/7, 365 days a year. We recognise the demand for instant help, so there is always someone to support you with the query/issue/problem you have, that's if you haven't already found your answer here in our Help Centre.
We have various channels of contact, instant chat, email, phone, Facebook, Twitter, so whatever is easiest for you, we're there. If you need to speak to us, you'll find all those options at the bottom of this page, and don't forget you can always go into one of our stores if that's simpler.
We are constantly updating and amending our Help Centre to ensure that the information you need is easy to find and uncomplicated. A lot of what we change is based on the feedback you give us about your experiences. We want our processes to be as easy as possible.
We'll also highlight any incidents or issues there may be, due to bad weather delays, or the occasional technical problem, and we share this information on our own Twitter page too @NewLookHelp.
Here's some of our recent feedback (Your words, not ours!)...
Don't just take our word for it....
See what the regulated Institute of Customer Service says about us here.