We hope you will be delighted with everything you have bought from our eBay store, but if you change your mind for any reason, we are happy to refund any unsuitable items, in their original condition.
Item(s) purchased via eBay can be fully refunded by post by returning them to us within 30 days of purchase.
For 'How to return', read here.
*Please note, you cannot return an eBay purchase into a New Look store or in the same parcel as an online order purchased directly at www.newlook.com *
All refunds will be issued to the original method of payment and in the original tender currency.
For a list of refund exceptions, click here.
Please note: The above returns policy refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, read here.
If you feel that your items are faulty please read more here.
