What are in-app digital receipts?
In-app digital receipts are a Club New Look exclusive feature that gives access to your in-store receipts alongside your online orders. In-app digital receipts save the hassle of searching wallets/bags and inboxes for receipts to support any returns or queries you have after purchase. They are stored in the app as long as you scanned your Club Pass at the till.
How do I request an in-app digital receipt?
There’s no need to request one. Simply scan your Club Pass at the till and you will automatically receive your receipt to your app within an hour (but usually sooner).
Tip: make sure you are logged with the email address registered to Club New Look to see your receipts.
Where can I find my receipts?
You can find your receipts in the same area as your orders.
- Open the app
- Go to 'My account' in the top right-hand corner
- Go to 'My Purchases'
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Select In-store to see any receipts that you have:
What if I don’t have the app?
You cannot see in-app receipts on our website, this is an app only feature.
Download our IOS app here.
Download our Android app here.
Do I need to be a Club member?
Yes, only Club Members will see the in-store receipt section in their app
Your in-app digital receipts are connected to the same email address as your Club Membership – You must be signed in to the app with that account to view.
How do I opt in?
Joining Club is simple! Use the QR codes in store and sign up for free instantly, or sign up here.
How do I opt out?
You cannot specifically opt out of in-app digital receipts. If you don’t want receipts to appear in the app, you can choose not to scan your Club Pass when making a purchase. Please be aware that this means any Club member promotions or discounts won’t be applied. Alternatively, you can delete the app.
How long are my in-app digital receipts accessible for?
In-app digital receipts will show for up to 12 months. You can have a maximum of 50 receipts at a time, so older receipts will be removed, even if it's been less than 12 months since the transaction.
Can I still receive an email and/or paper receipt?
Yes. Receipts selected at till are completely separate to the in-app digital receipts. Even if you choose no receipt at till you’ll still see it in the app, as long as you scanned your Club Pass.
What happens if I leave Club New Look?
If you leave Club New Look no new receipts will be added to the in-app digital receipts. You will still be able to view past receipts whilst you were a member up to the past 12 months (or 50 receipts).
What if I delete the app?
In-app digital receipts are an app only feature, if you delete the app the receipts cannot be accessed. Reinstalling the app and logging in with your Club email will allow you to view them again.
Can I delete receipts from my app?
No, but you can choose not to view them.
Why can't I see my receipts?
Your receipts will only show if you scanned your Club Pass during the transaction. Unfortunately, if you didn't scan your pass, you will not be able to see that receipt in your app.
If you scanned your Club Pass, please make sure that you are logged into the app with the same email address that is registered with Club New Look.
If it’s been less than an hour since your purchase, don’t worry. It can take a little time for your receipt to appear in the app.