1. Help Centre Home
  2. Terms & Conditions, Privacy Notice and Complaints Policy
  3. Terms and Conditions

Current Offer Terms and Conditions

Last updated:

New Look - 25% off (Almost) EVERYTHING - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer (the “Offer”) entitles you to a 25% discount on full-price New Look items in a single transaction at newlook.com or in the New Look App. 
  2. The Offer is live from 07:00 on Tuesday 10th December and expires at 23:59 on Monday 16th December (the “Promotion Term”). The Offer cannot be redeemed after this date.
  3. Discounted items will already have the promotional discount applied. No code is needed.
  4. This Offer excludes third party/concessions (see list here), Obsessed for Less, promotional and sale items.
  5. This Offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  6. No cash or any alternative will be given.
  7. This Offer may be amended or withdrawn at any time at the Promoter’s discretion.
  8. The return value of the items purchased using this offer shall be the applicable return value under New Look’s Returns Policy less the discount obtained.
  9. Your statutory rights as a consumer are not affected.
  10. These terms and conditions shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

Up to 50% off Selected - T&C's  

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to up to 50% off selected products online at www.newlook.com
  2. This offer is valid online at www.newlook.com/uk and on the New Look app and in our stores on selected products.
  3. Discounted items will already have the promotional discount applied. No code is needed.
  4. This offer cannot be used to purchase New Look gift vouchers or gift cards or used towards payment of any outstanding balance on a New Look store card.
  5. No cash or any other alternative will be given.
  6. This offer cannot be used in conjunction with any other offer or discount.
  7. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  8. The return value of the item’s purchased using the discount shall be the applicable return value under New Look’s return policy less the discount obtained.
  9. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

Up to 70% off Sale - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg

Selected lines have been added to sale on the website. Selected items have been reduced up to 70% and these will all appear with a sale label whilst stocks last.

  1. The discount offered will be clearly shown on the specific product page of that item, and will automatically apply at checkout. No code is required.
  2. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  3. No cash or any alternative will be given.
  4. This offer cannot be used in conjunction with any other offer or discount.
  5. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  6. The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  7. Your statutory rights as a consumer are not affected

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

20% off New Look Voucher when you buy a single New Look Gift Voucher worth £25 - T&C's  

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to a 20% off New Look voucher (‘Voucher’) when you buy a single New Look Gift Card worth £25 or more in a single transaction (‘Qualifying Gift Card’).
  2. This offer is available to UK residents purchasing the Qualifying Gift Card in UK New Look stores and online via https://giftcards.newlook.com/ between 00:01 Monday 21st October 2024 (BST) and 23:59 Saturday 23rd November 2024 (GMT). Subject to availability.
  3. If you buy a physical Qualifying Gift Card online you will receive the Voucher in the same envelope as the Gift Card.
  4. The Voucher is only valid for one transaction and can be used, in-store or online between 00:01 Monday 25th November 2024 (GMT) and 23:59 Saturday 28th December 2024 (GMT). Subject to availability.
  5. When making a purchase in store, the Voucher must be handed to a member of staff at checkout prior to purchase. When making a purchase online, the code provided on the Voucher must be applied at checkout.
  6. The Voucher can be redeemed against full price New Look items only. This offer excludes third party branded concession items.
  7. The return value of the item(s) purchased using the Voucher shall be the applicable return value under New Look's return policy less the discount obtained.
  8. Please note that New Look Gift Cards are subject to their own terms and conditions, which can be found at: https://giftcards.newlook.com/NewLook/ByEmail/NewLook/TermsAndConditions 
  9. This offer cannot be used in conjunction with any other offer, discount, or promotion (including press, magazine, student discount or New Look staff discount card).
  10. The Voucher and Qualifying Gift Card cannot be used to purchase any additional New Look Gift Cards or be used towards payment of any outstanding balance on a New Look store card.
  11. No cash or any other alternative will be given, and the Voucher can only be redeemed once.
  12. A copied, damaged, defaced or expired Voucher will not be accepted.
  13. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  14. If for any reason a technical interruption, fault or site failure occurs when purchasing online, the Promoter does not take any responsibility for incomplete purchases and any incomplete purchases will not be considered valid to receive this offer. The Promoter accepts no responsibility for any purchases which are not completed for any reason.
  15. The Promoter will not be liable for any loss (including, without limitation, indirect, special, or consequential loss or loss of profits), expense, damage or disappointment which is suffered or sustained (whether or not it arises due to negligence) in connection with this offer, except for liability which cannot be excluded by law.
  16. This offer and terms & conditions are governed by English law. Your statutory rights as a consumer are not affected.
  17. The Promoter is New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ. Registered number 01618428.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

20% off New Look Voucher - T&C's  

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to 20% off full price New Look branded items in UK New Look stores or online in one purchase.
  2. This offer is valid between 00:01 Mon, 25th Nov 2024 (GMT) and 23:59 Sat, 28th Dec 2024 (GMT). Subject to availability.
  3. All information stated on this voucher is correct at the time of printing and may be subject to change.
  4. When making a purchase in store, this voucher must be handed to a member of staff at checkout prior to purchase. When making a purchase online, the code provided on the Voucher must be applied at checkout.
  5. This offer is available on a purchase of full price New Look branded items only and shall not apply to promotional or sale items and third-party concession branded items.
  6. This discount cannot be used to purchase New Look Gift Vouchers, Gift Cards, eGift Cards or used towards payment of any outstanding balance on a New Look Store Card.
  7. This offer cannot be used in conjunction with any other offer, discount, or promotion (including press, magazine, student discount or New Look staff discount card).
  8. No cash or any other alternative will be given, and this voucher can only be redeemed once.
  9. Copied, damaged, or expired vouchers will not be accepted.
  10. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  11. The return value of the item(s) purchased using this voucher shall be the applicable return value under New Look's return policy less the discount obtained.
  12. The Promoter will not be liable for any loss (including, without limitation, indirect, special, or consequential loss or loss of profits), expense, damage or disappointment which is suffered or sustained (whether or not it arises due to negligence) in connection with this offer, except for liability which cannot be excluded by law.
  13. This offer and terms & conditions are governed by English law. Your statutory rights as a consumer are not affected.
  14. The Promoter is New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ. Registered number 01618428.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

Click & Collect 20% off  - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to a saving of twenty percent (20%) off full-price New Look product.
  2. This offer shall be provided to customers by email after they have collected a Click & Collect Parcel from a New Look store.
  3. New Look reserves the right to act in their discretion as to what customers are entitled to receive this offer.
  4. This offer is valid from 00:01 (GMT) Sun, 1st December 2024 until 23:59 (GMT), Sat, 4th January 2025.
  5. The offer may be redeemed by presenting the barcode provided in the offer email to a member of staff prior to your purchase at checkout.
  6. This offer is available to redeem in-store only.
  7. The discount shall only apply to full-price New Look items. The discount shall not apply to the purchase of third-party brands, promotional and sale items.
  8. This offer can only be redeemed once.
  9. This offer cannot be used to purchase New Look gift vouchers or gift cards, used towards payment of any outstanding balance on a New Look store card or delivery charges.
  10. No cash or any other alternative will be given.
  11. This offer cannot be used in conjunction with any other offer or discount.
  12. This offer may be amended, paused or withdrawn at any time at New Look’s discretion.
  13. The return value of the item’s purchased using the discount code shall be the applicable return value under New Look’s return policy less the discount obtained.
  14. New Look will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage or disappointment which is suffered or sustained (whether or not it arises as a result of any person’s negligence) in connection with this offer, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the maximum extent permitted by law.
  15. Personal data supplied during this promotion will only be processed as set out in the Promoter’s privacy policy https://help-uk.newlook.com/hc/en-gb/articles/360018841831-Privacy.
  16. By redeeming the offer, you will be deemed to have agreed to be bound by these Terms and Conditions and should any discrepancy arise between these Terms and Conditions and those in any promotional material, these Terms and Conditions shall prevail.
  17. This offer and the terms & conditions are governed by English law and your statutory rights as a consumer are not affected.
  18. The promoter of this offer is New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, United Kingdom (Company Number 1618428) (“New Look”).

£5 off when you spend £30 - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  • This offer entitles you to a saving of £5 when you spend £30 or more on full-price New Look items in a single transaction
  • This offer is valid online at www.newlook.com/uk from Tuesday 18th October 2022 (GMT) by entering the code shown on screen, in the promo code box at the checkout at newlook.com/uk. You can only redeem this offer once online.
  • This offer excludes third party branded, Obsessed for Less, promotional and sale items.
  • This offer cannot be used to purchase New Look gift vouchers or gift cards; or used towards payment of any outstanding balance on a New Look store card.
  • No cash or any other alternative will be given.
  • This offer cannot be used in conjunction with any other offer or discount.
  • This offer may be amended or withdrawn at any time at New Look’s discretion.
  • The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  • Your statutory rights as a customer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

New customer email/newsletter sign-up. UK Online Only - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg

The discount received applies on full price New Look branded items in a single transaction – excluding sale items and third party brands.

  1. The discount is available online at newlook.com from 00:01 Wednesday 22nd January 2020.
  2. Unique discount codes will be available to customers opting in to email marketing (either for the first time or opting back in).
  3. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  4. This offer excludes third party branded, Obsessed for Less, promotional and sale items.
  5. Once the discount code has been entered at the checkout the offer will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK.

Registered number 01618428. 

Please allow up to 24 hours for the email with your code to arrive.

Birthday Treat (email only) - T&C's    

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to a Birthday treat discount off full-price New Look items in a single transaction at www.newlook.com.
  2. This offer is valid for one transaction only, and must be used before the expiration date provided in your New Look email.
  3. To redeem this offer, enter the code shown in your email, into the promo box before checkout at newlook.com. 
  4. This offer excludes the purchase of third party brand (see list here), Obsessed for Less, promotional and sale items.
  5. This offer is only available online and cannot be used in New Look stores.
  6. This offer is available in the UK only.
  7. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  8. The discount offer is valid until the date shown on your email.
  9. No cash or any alternative will be given.
  10. This offer cannot be used in conjunction with any other offer or discount.
  11. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  12. The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

CLUB New Look sign-up. UK Online Only - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg

The discount received applies on full price New Look branded items in a single transaction – excluding sale items, third party brands and CLUB prices.

  1. The discount is available online at newlook.com from 07:00 Wednesday 21st August 2024
  2. Unique discount codes will be available to customers opting in to CLUB New Look (for the first time).
  3. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  4. This offer excludes third party branded, Obsessed for Less, promotional, CLUB prices and sale items.
  5. Once the discount code has been entered at the checkout the offer will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK.

Registered number 01618428. 

15% off Blue Light & Defence Services Members Discount - T&C's    

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to 15% off full price New Look branded items in our UK stores and online at www.newlook.com.
  2. To redeem this offer in store, show your Blue Light or Defence Services Discount identification/membership cards in store at the till.
  3. The Blue Light Card member must be present for the transaction to claim the discount. It cannot be passed onto a friend, family member or any other person. 
  4. Blue Light Card holders may need to provide proof of ID which will be verified at the checkout (example; bank card, driving license, passport etc).
  5. To redeem this offer online, you will need to log into your Blue Light account or Defence Services account and head to the New Look discount section to find the current promo code. You can then use this code at the online checkout to claim your discount.
  6. Unless stated otherwise, this discount is available on purchases of full price New Look items (excluding permanently reduced, sale items, Obsessed for Less, third party branded items).
  7. This offer is available in U.K stores and at online at www.newlook.com.
  8. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  9. No cash or any alternative will be given.
  10. This offer cannot be used in conjunction with any other offer or discount.
  11. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  12. The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

Hospice UK 15% off give back voucher - T&C's  

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This discount entitles you to a saving of 15% off full price New Look branded items, in a single transaction, in store only. This discount can be used on unlimited occasions in any New Look store in the UK and ROI.
  2. This discount is valid for 12 months from receiving your email with discount code (the “Discount Period”). 
  3. Unless stated otherwise, this discount is available on purchases of full price New Look branded items (excluding permanently reduced/sale items, Obsessed for Less items, and third party brand items).  
  4. All information stated on the voucher is correct at the time of printing and may be subject to change.
  5. This discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  6. This discount cannot be used to purchase New Look Gift Vouchers, Gift Cards, eGift Cards or used towards payment of any outstanding balance on a New Look Store Card. 
  7. No cash or any other alternative will be given.  
  8. Photocopied, damaged, defaced or expired discount cards will not be accepted. 
  9. The return value of the item(s) purchased using this discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  10. This offer may be amended or withdrawn at any time at the Promoter's discretion. 
  11. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

Store Closure: 20% off (almost) everything in store or online - T&C's  

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This discount entitles you to a saving of 20% off full price New Look branded items, in a single transaction, in store and online. This discount can be redeemed on one single transaction only in any New Look store in the UK and online at www.newlook.com.
  2. This discount is valid from the dates stated in your email with your online code and barcode
  3. Unless stated otherwise, this discount is available on purchases of full price New Look branded items (excluding permanently reduced/sale items, Obsessed for Less items and third party concession branded items).
  4. All information stated on the discount email is correct at the time of sending and may be subject to change.
  5. When making a purchase in store the discount barcode on your email must be shown to a member of staff at the time of purchase. Alternatively, when making a purchase online at www.newlook.com the code shown in your email must be entered at the checkout.
  6. This discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card).
  7. This discount cannot be used to purchase New Look Gift Vouchers, Gift Cards, eGift Cards or used towards payment of any outstanding balance on a New Look Store Card.
  8. No cash or any other alternative will be given.
  9. The return value of the item(s) purchased using this discount shall be the applicable return value under New Look’s return policy less the discount obtained.
  10. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  11. Your statutory rights as a consumer are not affected. 

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

£5 off your next purchase - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to a discount of £5 off full price New Look branded items when you spend £10 or more in a single transaction which shall be provided via a unique discount code and barcode (“Discount”).
  2. The Discount is only available to customers opting in to New Look email marketing for the first time.
  3. The Discount is available to redeem in store and online at newlook.com.
  4. The Discount shall not apply to third-party brands, Obsessed for Less and sale items.
  5. The Discount shall only apply to a single-transaction with a value of £10 or more.
  6. In order to redeem the Discount you must enter the unique discount code presented in your email into the promo box at checkout when making your qualifying purchase. If redeeming the Discount in store, you must present the email containing the barcode at the till point when making your qualifying purchase.
  7. Once the discount code has been entered or discount barcode scanned at the checkout the £5 discount will be applied to your order. The Discount can only be used once.
  8. The Discount will only be valid for 60 days from the date New Look send you the Discount and shall expire thereafter. New Look will not accept an expired Discount.
  9. The Discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card).
  10. The Discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  11. The Discount cannot be exchanged for cash or any other alternative.
  12. The return value of the item(s) purchased using the Discount shall be the applicable return value under New Look's return policy less the Discount obtained.
  13. This offer may be amended or withdrawn at any time at New Look's discretion.
  14. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

(Email only) £5 off your next purchase - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to £5 off full price New Look branded items in a single transaction – excluding sale items and third party brands.
  2. The discount is available online at newlook.com from 00:01 Friday 21st October 2022.
  3. Unique discount codes will be available to customers opting in to email marketing (either for the first time or opting back in).
  4. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  5. Once the discount code has been entered at the checkout the £5 discount will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

(Email only) 25% off full price styles - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to 25% off full price New Look branded items in a single transaction – excluding sale items, Obsessed for Less, and third party brands.
  2. The discount is available online at newlook.com. Please check your email for code expiry date.
  3. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  4. Once the discount code has been entered at the checkout the 25% discount will be applied to your order. This code can only be used once.
  5. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  6. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  7. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  8. No cash or any other alternative will be given.  
  9. Expired discount cards will not be accepted. 
  10. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  11. This offer may be amended or withdrawn at any time at New Look's discretion. 
  12. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

(Email only) 15% off full price styles - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to 15% off full price New Look branded items in a single transaction – excluding sale items, Obsessed for Less, and third party brands.
  2. The discount is available online at newlook.com from 00:01 Thursday 6th April 2023.
  3. Unique discount codes will be available to customers opting in to email marketing (either for the first time or opting back in).
  4. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  5. Once the discount code has been entered at the checkout the 15% discount will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

(Email Only) Standard Home Delivery Pass - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. The New Look Standard Home Delivery Pass (“Delivery Pass”) costs £6.99 and is valid for a period of 12 months from the date of purchase (“Term”).  
  2. The Delivery Pass is only available to those in receipt an offer from New Look to purchase the Delivery Pass via email. 
  3. The Delivery Pass is available to UK addresses only. 
  4. Once you subscribe to this Delivery Pass, you will be entitled to use our Standard Home Delivery and Standard Click & Collect delivery options available on newlook.com at no extra cost. 
  5. Next Day Click & Collect Deliveries, Express Deliveries, Next Day Home Deliveries, Evening Deliveries and Same Day Deliveries are not included in this Delivery Pass. 
  6. The Delivery Pass is not available for orders placed in store and can only be used for orders placed on newlook.com or in the New Look app.  
  7. To subscribe to the Delivery Pass, you must have a valid account on newlook.com and be logged in to create the subscription to the Delivery Pass.  
  8. You place orders using the Delivery Pass as often as you like during the Term and there is no minimum spend.  
  9. To purchase the Delivery Pass, just add it to your bag while logged in to your valid online account while placing an order online. Any items bought at the same time as the subscription will be sent to you using the Delivery Pass. Both the items and the subscription to the Delivery Pass will be charged on the same order.
  10. The Delivery Pass will not automatically renew at the end of the Term has ended.   
  11. We reserve the right to amend these terms and conditions at our discretion. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply.  
  12. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.  
  13. The Delivery Pass can only be used for personal use and should not be used for any business purposes.  
  14. A full list of our delivery options can be viewed here and collection options can be viewed here, along with the delivery timescales.  
  15. At times of high demand, we reserve the right to make temporary changes to our usual Delivery Pass service. We will ensure the Delivery Pass returns to normal as quickly as possible.  
  16. We reserve the right to terminate your Delivery Pass subscription at any time. We will offer refunds at our discretion, but no refund will be given to any customer who is in breach of these terms and conditions; and/or has used the Delivery Pass  for business, re-sale or wholesale purposes, or for any purpose other than can be reasonably expected of someone using the Delivery Pass for personal use; and/or use of the Delivery Pass has involved fraud or misuse or is otherwise detrimental to New Look’s interests. 
  17. Without prejudice to any of your rights under applicable laws, if you cancel your subscription to the Delivery Pass before the end of the Term you will not be entitled to a refund of any subscription fees paid. 
  18. For any queries or issues regarding the Delivery Pass subscription, please contact our Customer Care team. 

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

(Email Only) Express Click & Collect Pass - T&C's

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. The New Look Standard Click & Collect and Next Day Click & Collect Delivery Pass (“Delivery Pass”) costs £5.99 and is valid for a period of 12 months from the date of purchase (“Term”). 
  2. The Delivery Pass is only available to those in receipt an offer from New Look to purchase the Delivery Pass via email. 
  3. The Delivery Pass is available to UK addresses only. 
  4. Once you subscribe to this Delivery Pass, you will be entitled to use our Standard Click & Collect and Next Day Click & Collect delivery options available on newlook.com at no extra cost.  
  5. Standard Home Deliveries, Express Deliveries, Next Day Home Deliveries, Evening Deliveries and Same Day Deliveries are not included in this Delivery Pass. 
  6. The Delivery Pass is not available for orders placed in store and can only be used for orders placed on newlook.com or in the New Look app. 
  7. To subscribe to the Delivery Pass, you must have a valid account on newlook.com and be logged in to create the subscription to the Delivery Pass. 
  8. You place orders using the Delivery Pass as often as you like during the Term and there is no minimum spend. 
  9. To purchase the Delivery Pass, just add it to your bag while logged in to your valid online account while placing an order online. Any items bought at the same time as the subscription will be sent to you using the Delivery Pass. Both the items and the subscription to the Delivery Pass will be charged on the same order. 
  10. The Delivery Pass will not automatically renew at the end of the Term has ended.  
  11. We reserve the right to amend these terms and conditions at our discretion. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply. 
  12. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout. 
  13. The Delivery Pass can only be used for personal use and should not be used for any business purposes. 
  14. The cut-off time to place orders for the Next Day Click & Collect delivery option is 6pm for orders to arrive the next day. A full list of our delivery and collection options can be viewed here, along with the delivery timescales. 
  15. At times of high demand, we reserve the right to make temporary changes to our usual Delivery Pass service. We will ensure the Delivery Pass returns to normal as quickly as possible. 
  16. We reserve the right to terminate your Delivery Pass subscription at any time. We will offer refunds at our discretion, but no refund will be given to any customer has been in breach of these terms and conditions; and/or has been for business, re-sale or wholesale purposes, or for any purpose other than can be reasonably expected of someone using the service for personal use; and/or involves fraud or misuse or is otherwise detrimental to New Look’s interests. 
  17. Without prejudice to any of your rights under applicable laws, if you cancel your subscription to the Delivery Pass before the end of the Term you will not be entitled to a refund of any subscription fees paid. 
  18. For any queries or issues regarding the Delivery Pass subscription, please contact our Customer Care team. 

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

20% off £45 Spends (Store Card) - T&C's   

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to a saving of 20% when you spend £45 or more on full-price New Look items in a single transaction.
  2. This offer is valid in store and online at www.newlook.com/uk from Friday 16th June 2023 (GMT) by showing the barcode in store or entering the code shown on screen, in the promo code box at the checkout at newlook.com/uk.
  3. This offer excludes third party branded, promotional, Obsessed for Less, and sale items.
  4. This offer cannot be used to purchase New Look gift vouchers or gift cards; or used towards payment of any outstanding balance on a New Look store card.
  5. No cash or any other alternative will be given.
  6. This offer cannot be used in conjunction with any other offer or discount.
  7. This offer may be amended or withdrawn at any time at New Look’s discretion.
  8. The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  9. Your statutory rights as a customer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

 

£5 off - 'We're sorry' - T&C's 

mceclip0.pngScreenshot_2023-01-17_094658.jpg
  1. This offer entitles you to a discount of £5 on New Look items in a single transaction at www.newlook.com. 
  2. This offer is valid for one transaction only, and must be used before the expiration date provided in your New Look email. 
  3. To redeem this offer enter the code shown in your email at the checkout at www.newlook.com.
  4. This offer can only be redeemed online and is available at www.newlook.com/uk
  5. This offer is available in the UK only at www.newlook.com
  6. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card. 
  7. No cash or any alternative will be given. 
  8. This offer cannot be used in conjunction with any other offer or discount. 
  9. This offer may be amended or withdrawn at any time at the Promoter’s discretion. 
  10. The return value of the items purchased using this offer shall be the applicable return value
    under New Look’s return policy less the discount obtained. 
  11. Your statutory rights as a consumer are not affected 

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

Related articles

    1. Help Centre Home
    2. Terms & Conditions, Privacy Notice and Complaints Policy
    3. Terms and Conditions