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Current Offer Terms and Conditions

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Free Next Day Delivery - T&C's

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  1. This offer (the “Offer”) entitles you to Free Next Day Delivery on a single transaction at newlook.com or in the New Look App. 
  2. The Offer is live from 07:00 (BST) on Monday 19th May and expires at 19:59 (BST) on Wednesday 21st May (the “Promotion Term”). The Offer cannot be redeemed after this date.
  3. To redeem this Offer, enter the code shown at the checkout at newlook.com or in the New Look App.
  4. Expected delivery date will be made clear at checkout, if the Next Day Delivery cap is reached, the next working day delivery will be offered.
  5. This Offer excludes orders of sale items only. Applicable on mixed bags (sale and full price).
  6. This Offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  7. No cash or any alternative will be given.
  8. This Offer may be amended or withdrawn at any time at the Promoter’s discretion.
  9. The return value of the items purchased using this offer shall be the applicable return value under New Look’s Returns Policy less the discount obtained.
  10. Your statutory rights as a consumer are not affected.
  11. These terms and conditions shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

Up to 25% off Selected - T&C's  

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  1. This offer entitles you to up to 25% off selected products online at www.newlook.com
  2. This offer is valid online at www.newlook.com/uk and on the New Look app.
  3. Discounted items will already have the promotional discount applied. No code is needed.
  4. This offer cannot be used to purchase New Look gift vouchers or gift cards or used towards payment of any outstanding balance on a New Look store card.
  5. No cash or any other alternative will be given.
  6. This offer cannot be used in conjunction with any other offer or discount.
  7. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  8. The return value of the item’s purchased using the discount shall be the applicable return value under New Look’s return policy less the discount obtained.
  9. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

Up to 70% off Sale - T&C's

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Selected lines have been added to sale on the website. Selected items have been reduced up to 70% and these will all appear with a sale label whilst stocks last.

  1. The discount offered will be clearly shown on the specific product page of that item, and will automatically apply at checkout. No code is required.
  2. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  3. No cash or any alternative will be given.
  4. This offer cannot be used in conjunction with any other offer or discount.
  5. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  6. The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  7. Your statutory rights as a consumer are not affected

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

15% off for Collaborators - T&C's  

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  1. This offer entitles you to a saving of fifteen percent (15%) off full-price New Look product when you purchase online at www.newlook.com.
  2. This offer is valid from 00:01 (BST) Fri, 9th May 2025 until 23:59 (BST) Wed, 28th May 2025 (“Promotion Period”). Expired codes will not be accepted.
  3. The offer may be redeemed by inserting the code in the promo box at checkout.
  4. This offer is available to redeem online at www.newlook.com only.
  5. The discount shall only apply to full-price New Look products. The discount shall not apply to the purchase of third-party brands, promotional and sale products.
  6. This offer can be redeemed an unlimited number of times during the Promotion Period.
  7. This offer cannot be used to purchase New Look gift vouchers or gift cards, used towards payment of any outstanding balance on a New Look store card or delivery charges.
  8. No cash or any other alternative will be given.
  9. This offer cannot be used in conjunction with any other offer or discount.
  10. This offer may be amended, paused or withdrawn at any time at New Look’s discretion.
  11. The return value of the item’s purchased using the discount code shall be the applicable return value under New Look’s return policy less the discount obtained.
  12. New Look will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage or disappointment which is suffered or sustained (whether or not it arises as a result of any person’s negligence) in connection with this offer, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the maximum extent permitted by law.
  13. Personal data supplied during this promotion will only be processed as set out in the New Look’s privacy policy https://help-uk.newlook.com/hc/en-gb/articles/360018841831-Privacy.
  14. By redeeming the offer, you will be deemed to have agreed to be bound by these Terms and Conditions and should any discrepancy arise between these Terms and Conditions and those in any promotional material, these Terms and Conditions shall prevail.
  15. This offer and the terms & conditions are governed by English law and your statutory rights as a consumer are not affected.
  16. The promoter of this offer is New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, United Kingdom (Company Number 1618428) (“New Look”).

£5 off when you spend £30 - T&C's

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  • This offer entitles you to a saving of £5 when you spend £30 or more on full-price New Look items in a single transaction
  • This offer is valid online at www.newlook.com/uk from Tuesday 18th October 2022 (GMT) by entering the code shown on screen, in the promo code box at the checkout at newlook.com/uk. You can only redeem this offer once online.
  • This offer excludes third party branded, Obsessed for Less, promotional and sale items.
  • This offer cannot be used to purchase New Look gift vouchers or gift cards; or used towards payment of any outstanding balance on a New Look store card.
  • No cash or any other alternative will be given.
  • This offer cannot be used in conjunction with any other offer or discount.
  • This offer may be amended or withdrawn at any time at New Look’s discretion.
  • The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  • Your statutory rights as a customer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

99p Delivery Pass - T&C's  

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  1. This New Look Delivery Pass costs £0.99 and is valid for a period of 6 months for selected customers who have signed up to our in-store offer (offered in selected stores).

  2. The Delivery Pass is only available to those currently residing in the UK and for deliveries and collections to a UK address.

  3. Once you subscribe to the Delivery Pass you are free to use our Standard delivery options available on our website, including click and collect, at no extra cost. Evening Deliveries, Next day, Express Delivery and Same Day Deliveries are not included in the Delivery Pass.

  4. The Delivery Pass is not available for orders placed in store and can only be used for orders placed on newlook.com.

  5. In order to subscribe to the Delivery Pass you must have a valid New Look account and be logged in to create the subscription.

  6. You can order using the Delivery Pass as often as you like and there is no minimum spend.

  7. To purchase the Delivery Pass just add it to your bag while placing an order online. Any items bought at the same time as the subscription will be sent to you using the Delivery Pass. Both the items and the subscription to the delivery service will be charged on the same order.

  8. The Delivery Pass, and any other additional items purchased at the same time, cannot be bought in conjunction with any other offer or discount.

  9. The Delivery Pass will not automatically renew. 

  10. Provided you have not made any additional purchases using the Delivery Pass you are entitled, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to cancel your subscription up to 14 days after your first payment is taken or after your subscription is renewed. To cancel your subscription using this right please contact our Customer Service team.

  11. Once your first order has been shipped to you using the Delivery Pass you cannot cancel your subscription.

  12. We reserve the right to amend these terms and conditions at our discretion. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply.

  13. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.

  14. The Delivery Pass can only be used for personal use and should not be used for any business purposes.

  15. A full list of our delivery and collection options can be viewed here, along with the delivery timescales.

  16. We will always aim to get your order to you in line with the promised delivery timescales. However, in times of high demand we reserve the right to change your delivery to a different option. We’ll let you know if we do this.

  17. At times of high demand, we reserve the right to make temporary changes to our usual Delivery Pass service. We will ensure the Delivery Pass returns to normal as quickly as possible.

  18. The Delivery Pass is exclusively available to customers who receive an invitation during their visit to the store. The access code is non-transferable and must not be shared with others, including friends or family. Any unauthorized sharing may result in the pass being revoked

  19. We reserve the right to terminate your Delivery Pass subscription at any time. We will offer refunds at our discretion but no refund will be given to any customer who has breached these terms and conditions or has taken part in illegal or fraudulent activity relating to the Delivery Pass service.

  20. New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. Registered number 1618428.

New customer email/newsletter sign-up. UK Online Only - T&C's

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The discount received applies on full price New Look branded items in a single transaction – excluding sale items and third party brands.

  1. The discount is available online at newlook.com from 00:01 Wednesday 22nd January 2020.
  2. Unique discount codes will be available to customers opting in to email marketing (either for the first time or opting back in).
  3. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  4. This offer excludes third party branded, Obsessed for Less, promotional and sale items.
  5. Once the discount code has been entered at the checkout the offer will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK.

Registered number 01618428. 

Please allow up to 24 hours for the email with your code to arrive.

Birthday Treat (email only) - T&C's    

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  1. This offer entitles you to a Birthday treat discount off full-price New Look items in a single transaction at www.newlook.com.
  2. This offer is valid for one transaction only, and must be used before the expiration date provided in your New Look email.
  3. To redeem this offer, enter the code shown in your email, into the promo box before checkout at newlook.com. 
  4. This offer excludes the purchase of third party brand (see list here), Obsessed for Less, promotional and sale items.
  5. This offer is only available online and cannot be used in New Look stores.
  6. This offer is available in the UK only.
  7. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  8. The discount offer is valid until the date shown on your email.
  9. No cash or any alternative will be given.
  10. This offer cannot be used in conjunction with any other offer or discount.
  11. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  12. The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

CLUB New Look sign-up. UK Online Only - T&C's

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The discount received applies on full price New Look branded items in a single transaction – excluding sale items, third party brands and CLUB prices.

  1. The discount is available online at newlook.com from 07:00 Wednesday 21st August 2024
  2. Unique discount codes will be available to customers opting in to CLUB New Look (for the first time).
  3. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  4. This offer excludes third party branded, Obsessed for Less, promotional, CLUB prices and sale items.
  5. Once the discount code has been entered at the checkout the offer will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK.

Registered number 01618428. 

15% off Blue Light & Defence Services Members Discount - T&C's    

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  1. This offer entitles you to 15% off full price New Look branded items in our UK stores and online at www.newlook.com.
  2. To redeem this offer in store, show your Blue Light or Defence Services Discount identification/membership cards in store at the till.
  3. The Blue Light Card member must be present for the transaction to claim the discount. It cannot be passed onto a friend, family member or any other person. 
  4. Blue Light Card holders may need to provide proof of ID which will be verified at the checkout (example; bank card, driving license, passport etc).
  5. To redeem this offer online, you will need to log into your Blue Light account or Defence Services account and head to the New Look discount section to find the current promo code. You can then use this code at the online checkout to claim your discount.
  6. Unless stated otherwise, this discount is available on purchases of full price New Look items (excluding permanently reduced, sale items, Obsessed for Less, third party branded items).
  7. This offer is available in U.K stores and at online at www.newlook.com.
  8. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card.
  9. No cash or any alternative will be given.
  10. This offer cannot be used in conjunction with any other offer or discount.
  11. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  12. The return value of the items purchased using this offer shall be the applicable return value under New Look’s return policy less the discount obtained.
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

£5 off your next purchase - T&C's

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  1. This offer entitles you to a discount of £5 off full price New Look branded items when you spend £10 or more in a single transaction which shall be provided via a unique discount code and barcode (“Discount”).
  2. The Discount is only available to customers opting in to New Look email marketing for the first time.
  3. The Discount is available to redeem in store and online at newlook.com.
  4. The Discount shall not apply to third-party brands, Obsessed for Less and sale items.
  5. The Discount shall only apply to a single-transaction with a value of £10 or more.
  6. In order to redeem the Discount you must enter the unique discount code presented in your email into the promo box at checkout when making your qualifying purchase. If redeeming the Discount in store, you must present the email containing the barcode at the till point when making your qualifying purchase.
  7. Once the discount code has been entered or discount barcode scanned at the checkout the £5 discount will be applied to your order. The Discount can only be used once.
  8. The Discount will only be valid for 60 days from the date New Look send you the Discount and shall expire thereafter. New Look will not accept an expired Discount.
  9. The Discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card).
  10. The Discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  11. The Discount cannot be exchanged for cash or any other alternative.
  12. The return value of the item(s) purchased using the Discount shall be the applicable return value under New Look's return policy less the Discount obtained.
  13. This offer may be amended or withdrawn at any time at New Look's discretion.
  14. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428.

(Email only) £5 off your next purchase - T&C's

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  1. This offer entitles you to £5 off full price New Look branded items in a single transaction – excluding sale items and third party brands.
  2. The discount is available online at newlook.com from 00:01 Friday 21st October 2022.
  3. Unique discount codes will be available to customers opting in to email marketing (either for the first time or opting back in).
  4. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  5. Once the discount code has been entered at the checkout the £5 discount will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

(Email only) 25% off full price styles - T&C's

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  1. This offer entitles you to 25% off full price New Look branded items in a single transaction – excluding sale items, Obsessed for Less, and third party brands.
  2. The discount is available online at newlook.com. Please check your email for code expiry date.
  3. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  4. Once the discount code has been entered at the checkout the 25% discount will be applied to your order. This code can only be used once.
  5. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  6. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  7. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  8. No cash or any other alternative will be given.  
  9. Expired discount cards will not be accepted. 
  10. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  11. This offer may be amended or withdrawn at any time at New Look's discretion. 
  12. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

(Email only) 15% off full price styles - T&C's

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  1. This offer entitles you to 15% off full price New Look branded items in a single transaction – excluding sale items, Obsessed for Less, and third party brands.
  2. The discount is available online at newlook.com from 00:01 Thursday 6th April 2023.
  3. Unique discount codes will be available to customers opting in to email marketing (either for the first time or opting back in).
  4. In order to redeem the discount you must enter the unique discount code presented in your email, or on screen in the pop-up (see below), into the promo box at checkout when making your qualifying purchase.
  5. Once the discount code has been entered at the checkout the 15% discount will be applied to your order. This code can only be used once.
  6. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  7. The discount cannot be used in conjunction with any other offer, discount or promotion (including press, magazine, student discount or New Look staff discount card). 
  8. The discount cannot be used to purchase New Look gift vouchers, gift cards, e-gift cards or used towards payment of any outstanding balance on a New Look store card.
  9. No cash or any other alternative will be given.  
  10. Expired discount cards will not be accepted. 
  11. The return value of the item(s) purchased using the discount shall be the applicable return value under New Look's return policy less the discount obtained. 
  12. This offer may be amended or withdrawn at any time at New Look's discretion. 
  13. Your statutory rights as a consumer are not affected.

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

(Email Only) Standard Home Delivery Pass - T&C's

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  1. The New Look Standard Home Delivery Pass (“Delivery Pass”) costs £6.99 and is valid for a period of 12 months from the date of purchase (“Term”).  
  2. The Delivery Pass is only available to those in receipt an offer from New Look to purchase the Delivery Pass via email. 
  3. The Delivery Pass is available to UK addresses only. 
  4. Once you subscribe to this Delivery Pass, you will be entitled to use our Standard Home Delivery and Standard Click & Collect delivery options available on newlook.com at no extra cost. 
  5. Next Day Click & Collect Deliveries, Express Deliveries, Next Day Home Deliveries, Evening Deliveries and Same Day Deliveries are not included in this Delivery Pass. 
  6. The Delivery Pass is not available for orders placed in store and can only be used for orders placed on newlook.com or in the New Look app.  
  7. To subscribe to the Delivery Pass, you must have a valid account on newlook.com and be logged in to create the subscription to the Delivery Pass.  
  8. You place orders using the Delivery Pass as often as you like during the Term and there is no minimum spend.  
  9. To purchase the Delivery Pass, just add it to your bag while logged in to your valid online account while placing an order online. Any items bought at the same time as the subscription will be sent to you using the Delivery Pass. Both the items and the subscription to the Delivery Pass will be charged on the same order.
  10. The Delivery Pass will not automatically renew at the end of the Term has ended.   
  11. We reserve the right to amend these terms and conditions at our discretion. New Look will notify you in the event that there are any significant changes to these terms and conditions. All other New Look terms and conditions still apply.  
  12. To ensure your order arrives when you expect, we may make changes to delivery options during busy periods. The options that are available will be made clear during checkout.  
  13. The Delivery Pass can only be used for personal use and should not be used for any business purposes.  
  14. A full list of our delivery options can be viewed here and collection options can be viewed here, along with the delivery timescales.  
  15. At times of high demand, we reserve the right to make temporary changes to our usual Delivery Pass service. We will ensure the Delivery Pass returns to normal as quickly as possible.  
  16. We reserve the right to terminate your Delivery Pass subscription at any time. We will offer refunds at our discretion, but no refund will be given to any customer who is in breach of these terms and conditions; and/or has used the Delivery Pass  for business, re-sale or wholesale purposes, or for any purpose other than can be reasonably expected of someone using the Delivery Pass for personal use; and/or use of the Delivery Pass has involved fraud or misuse or is otherwise detrimental to New Look’s interests. 
  17. Without prejudice to any of your rights under applicable laws, if you cancel your subscription to the Delivery Pass before the end of the Term you will not be entitled to a refund of any subscription fees paid. 
  18. For any queries or issues regarding the Delivery Pass subscription, please contact our Customer Care team. 

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

£5 off - 'We're sorry' - T&C's 

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  1. This offer entitles you to a discount of £5 on New Look items in a single transaction at www.newlook.com. 
  2. This offer is valid for one transaction only, and must be used before the expiration date provided in your New Look email. 
  3. To redeem this offer enter the code shown in your email at the checkout at www.newlook.com.
  4. This offer can only be redeemed online and is available at www.newlook.com/uk
  5. This offer is available in the UK only at www.newlook.com
  6. This offer cannot be used to purchase New Look Gift Vouchers or Gift Cards or used towards payment of any outstanding amount on a New Look card. 
  7. No cash or any alternative will be given. 
  8. This offer cannot be used in conjunction with any other offer or discount. 
  9. This offer may be amended or withdrawn at any time at the Promoter’s discretion. 
  10. The return value of the items purchased using this offer shall be the applicable return value
    under New Look’s return policy less the discount obtained. 
  11. Your statutory rights as a consumer are not affected 

Promoter: New Look Retailers Limited, Mercery Road, Weymouth, Dorset, DT3 5HJ, UK. 

Registered number 1618428. 

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