Stores

Store Info

• When will my local store re-open after lockdown?
• How are we protecting our store staff & customers from COVID-19?
• Can I order in store?
• Can I reserve an item for collection in store?
• Reserve & Collect FAQs
• Do you price match online offers in store?

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Store Feedback

• Can I give feedback about a store?

New Look Card

• How do I contact the New Look Card team?
• Why have I stopped receiving New Look Card statements?
• What benefits do I get with a New Look card?
• How do I find out the balance on my New Look card?
• How do I apply for a New Look Card ?
• How do I pay by New Look card?

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e-Receipts

• What is an e-receipt?
• Can I get a refund with an e-receipt?
• My email address was entered incorrectly on my store e-receipt, can I change it?
• Can I request an email gift receipt?
• E-Receipt Privacy Notice
• Can I get my email removed from the e-receipt system?