Help Centre Home Help Centre home page

Help Centre

CloseX Back to New Look Help Centre Home

Back to New Look

  1. Help Centre Home
  2. Collection & Delivery
  3. Delivery
Delivery
  • Q
    What are my delivery options?
    1693 out of 3055 found this helpful
  • Q
    How to add a what3words address to your DPD app account
    4 out of 7 found this helpful
  • Q
    My order and return
    1120 out of 3462 found this helpful
  • Q
    Why don’t I qualify for free delivery?
    381 out of 830 found this helpful
  • Q
    Where is my order?
    151 out of 4574 found this helpful
  • Q
    How do I select Next Day UK delivery?
    232 out of 376 found this helpful
  • Q
    How do I select Express delivery?
    103 out of 155 found this helpful
  • Q
    How do I select Standard delivery?
    530 out of 709 found this helpful
  • Q
    How do I track my order?
    115 out of 535 found this helpful
  • Q
    I am missing an item from my order, what do I do?
    261 out of 1728 found this helpful
  • Q
    The tracking shows my order as being delivered, but I haven’t received it
    158 out of 839 found this helpful
  • Q
    What happens if I'm not in when my delivery arrives?
    77 out of 139 found this helpful
  • Q
    How do I select Precise UK DPD delivery?
    45 out of 71 found this helpful
  • Q
    How do I select delivery to the Channel Islands?
    13 out of 18 found this helpful
  • Q
    What delivery methods are free with a Delivery Pass?
    27 out of 45 found this helpful
  • Q
    How do I select BFPO (British Forces Post Office) delivery?
    40 out of 55 found this helpful
  • Q
    Can I get my parcel delivered on Sundays or bank holidays?
    19 out of 27 found this helpful
  • Q
    What countries/regions do you deliver to?
    77 out of 239 found this helpful
  • Q
    How do I purchase a New Look Delivery Pass?
    3 out of 22 found this helpful
  • Q
    Will my Delivery Pass renew automatically each year?
    16 out of 22 found this helpful

Need some more help?

Available 8am-7:30pm Mon-Sun

Available 8am-8pm Mon-Sun

Available 8am-8pm Mon-Sun

Available 8am-8pm Mon-Sun

    Be Social.

    Join the conversation

    • New Look
    • Your account
    • Track my order
    • Store finder