I’ve recently placed an order, will I still receive this?
Absolutely! Any orders placed on our Rest of World website will still be shipped to you as normal.
To find out more about the delivery of your order including how to track it, click here: https://help-row.newlook.com/hc/en-us/articles/360015794891-Can-I-track-my-order
Can I still return item(s) I no longer want/that may be faulty?
Yes, you can still return as normal. To view our returns policy and how to return, click here: https://help-row.newlook.com/hc/en-us/articles/13277960937245-What-is-your-returns-policy
Have you received my return?
You'll receive an email to notify you as soon as we have received, checked and processed your returned item(s) for a refund.
In the unlikely event that you haven't received that email within 15 working days of return please contact us.
How can I access my online account?
You can access all the usual details on your account by logging in on our UK site here: https://www.newlook.com/uk/login/
How can I continue to shop New Look?
You can still shop with us on Zalando, ASOS and Very.
You can find out more on our International Help Centre here: https://help-row.newlook.com/hc/en-us
For our French Help Centre see here: https://help-fr.newlook.com/hc/fr
For our German Help Centre see here: https://help-de.newlook.com/hc/de