Help Centre Home Help Centre home page

Help Centre

CloseX Back to New Look Help Centre Home

Back to New Look

  1. Help Centre Home
  2. Collection & Delivery
  3. Delivery
Delivery
  • Q
    What are my delivery options?
    1906 out of 3493 found this helpful
  • Q
    Why don’t I qualify for free delivery?
    431 out of 930 found this helpful
  • Q
    Where is my order?
    179 out of 5653 found this helpful
  • Q
    How do I select Next Day UK delivery?
    273 out of 437 found this helpful
  • Q
    How do I select Express delivery?
    166 out of 244 found this helpful
  • Q
    How do I select Standard delivery?
    619 out of 825 found this helpful
  • Q
    How to add a what3words address to your DPD app account
    4 out of 17 found this helpful
  • Q
    How do I track my order?
    119 out of 584 found this helpful
  • Q
    I am missing an item from my order, what do I do?
    301 out of 2023 found this helpful
  • Q
    The tracking shows my order as being delivered, but I haven’t received it
    209 out of 1073 found this helpful
  • Q
    What happens if I'm not in when my delivery arrives?
    89 out of 188 found this helpful
  • Q
    How do I select Nominated Day UK DPD delivery?
    58 out of 92 found this helpful
  • Q
    How do I select delivery to the Channel Islands?
    14 out of 21 found this helpful
  • Q
    What delivery methods are free with a Delivery Pass?
    31 out of 66 found this helpful
  • Q
    How do I select BFPO (British Forces Post Office) delivery?
    42 out of 57 found this helpful
  • Q
    Can I get my parcel delivered on Sundays or bank holidays?
    20 out of 31 found this helpful
  • Q
    What countries/regions do you deliver to?
    86 out of 280 found this helpful
  • Q
    How do I purchase a New Look Delivery Pass?
    5 out of 34 found this helpful
  • Q
    Will my Delivery Pass renew automatically each year?
    18 out of 26 found this helpful
  • Q
    Delivery & Collection
    2 out of 13 found this helpful

Need some more help?

Available 8am-6:30pm Mon-Sun

Available 8am-7pm Mon-Sun

Available 8am-7pm Mon-Sun

Available 8am-7pm Mon-Sun

    Be Social.

    Join the conversation

    • New Look
    • Your account
    • Track my order
    • Store finder