Help Centre Home Help Centre home page

Help Centre

CloseX Back to New Look Help Centre Home

Back to New Look

  1. Help Centre Home
  2. Collection & Delivery
  3. Delivery
Delivery
  • Q
    My order and return
    915 out of 1913 found this helpful
  • Q
    What are my delivery options?
    1196 out of 2035 found this helpful
  • Q
    How do I select Royal Mail Express delivery?
    11 out of 13 found this helpful
  • Q
    How do I track my order?
    91 out of 314 found this helpful
  • Q
    Where is my order?
    85 out of 1498 found this helpful
  • Q
    Why don’t I qualify for free delivery?
    202 out of 471 found this helpful
  • Q
    The tracking shows my order as being delivered, but I haven’t received it?
    106 out of 413 found this helpful
  • Q
    Where is the rest of my order?
    103 out of 574 found this helpful
  • Q
    How do I select Next Day UK DPD delivery?
    159 out of 252 found this helpful
  • Q
    How do I select Royal Mail Standard delivery?
    318 out of 422 found this helpful
  • Q
    How do I select Royal Mail Standard or Express delivery to the Channel Islands?
    9 out of 11 found this helpful
  • Q
    How do I select Precise UK DPD delivery?
    36 out of 44 found this helpful
  • Q
    How do I select Next Day Northern Ireland delivery?
    4 out of 13 found this helpful
  • Q
    How do I select BFPO (British Forces Post Office) delivery?
    11 out of 18 found this helpful
  • Q
    Can I get my parcel delivered on Sundays or bank holidays?
    14 out of 21 found this helpful
  • Q
    What happens if I'm not in when my delivery arrives?
    65 out of 95 found this helpful
  • Q
    What countries/regions do you deliver to?
    45 out of 106 found this helpful

Need some more help?

Available 8am-8pm Mon-Sun

Available 8am-8pm Mon-Sun

Available 8am-8pm Mon-Sun

Available 8am-8pm Mon-Sun

    Be Social.

    Join the conversation

    • New Look
    • Your account
    • Track my order
    • Store finder