A Delivery Pass can be used on the below UK delivery options*:
- Next Day UK
- Nominated Day UK
- UK Sunday deliveries
- Express delivery with Yodel
- Standard delivery with Royal Mail
- Northern Ireland delivery
- Channel Island delivery with Royal Mail (Standard)
- Click and Collect to any of our New Look Stores.
- Yodel Store (formerly Collect+)
It can also be used for free UK returns*
How to get free returns with your delivery pass
If you have a delivery pass, create your returns label/QR code via the 'Return order' button here, our system should recognise that you're a pass holder and won't charge you for your return. If you are being charged, there is a code that is unique to you, in the Delivery Pass section of your account here.
Pop the code in on the same page that you select your returns method: