We’re sorry to hear that you haven’t received your order.
Before we can look into this for you please make sure you've done the following:
- Check with others in your household or your immediate neighbours, as they may have accepted this on your behalf if you were not in at the time of delivery.
- Take a look around your property in any sheds, outbuildings or safe places where the postman or courier may have left your parcel for you.
If you still can’t find your parcel please contact us (see contact options at the bottom of this page) asap with your order information; including order number, email and delivery address.
All our orders are tracked and we will be able to raise an investigation with your chosen courier to check the exact location of delivery to help you find your order.