If your payment has been declined, please check the following:
|For Credit/Debit/New Look Card:|
Has the card you are using expired?
Are your card details correct, including security (CVC) code and expiry date?
Did you have to enter your 3-digit CVC code? If not, there is probably info missing in your title/name/address details.
Does your billing address on your order match the details held by your card provider, including New Look Store Cards?
Have you checked your card has sufficient funds?
If making payment by PayPal, have you entered your PayPal email address correctly?
Does your billing address on your order match the details held by PayPal?
|For New Look gift card:|
If you see an error message when applying a gift card to your order, it may be that your gift card has expired or has not been activated.
You can check the balance of your gift card here.
You may need to check that your information is complete. Your account may be missing it's title (Miss, Ms, Mrs, Mr) - see how to fix this here.
There are many other reasons why a Klarna payment may be declined. This information is not held by us, so please contact Klarna directly here.
If these questions don't solve your issue, please contact one of our friendly Customer Care Teams.
|Please note: If an error/declined message appears asking you to contact us, and the above tips don't help, we would recommend you avoid making multiple attempts to place an order that has been declined, as this can result in multiple pending charges to your chosen payment method.|