Ordering & Payment

Ordering

• Why can't I get through to your Customer Care line?
• Why can't I select my one hour delivery slot with DPD?
• Can I make changes to my order?
• Why is my address not populating when entering my postcode at checkout?
• How do I place an order?
• Can I cancel my order?

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Promotions and Discounts

• Why is my Discount/Promo Code not working?
• How do I use a promotional code?
• Can I use my student discount?
• Can I use my Blue Light Discount Card?
• Can I use my Defence Forces Discount Card?
• What are multi-buy promotions?

Payment

• What payment methods can I use?
• How can I pay by Gift Cards?
• How can I purchase an e-Gift Card?
• When is my payment taken out?
• Why has my payment declined?
• How do I know my payment is secure?

Gift Cards

• How do I buy a Gift Card?
• Do Gift Cards have an expiry date?
• I have lost my Gift Card. What can I do?
• I’ve purchased an e-Gift Card – but where is it?
• How do I check my Gift Card balance?
• How do I redeem my Gift Card?

Credit Notes

• Can I use a Credit Note online?
• I have lost my credit note. What can I do?
• Do credit notes have an expiry date?

Stock

• IMPORTANT PRODUCT RECALL NOTICE - 915 Nightdresses
• How can I find an item on the website?
• Can I check stock of an item in my local store?
• IMPORTANT PRODUCT  RECALL NOTICE - 5957387 Tan Fluffy Dog Slippers
• IMPORTANT PRODUCT RECALL NOTICE - 915 CAMO WINDBREAKER