Ordering & Payment
Ordering
- Can I make changes to my order - i.e email, item or address?
- Which Brands can I shop at New Look?
- Can I cancel my order?
- Who can help me with inspiration for an outfit?
- Why do you need my mobile number to place an order?
- How do I place an order?
Personalised Gifts
Promotions and Discounts
- When do I get my birthday discount code?
- Can I use multiple promo codes on the same order?
- How do I use a promotional code?
- Why is my discount / promo code not working?
- How do I use student discount?
- How do I use my Blue Light discount?
Payment
- How do I pay by PayPal?
- Can I use a Fashion Choice, Love2Shop or High Street voucher online?
- Can a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
- What payment methods can I use online?
- How can I pay by Gift Card?
- How do I pay with a One4All gift card on the website?
Gift Cards
- How do I check my New Look Gift Card balance?
- Do New Look Gift Cards have an expiry date?
- Why haven't I received my e-Gift Card?
- How do I buy a New Look Gift Card?
- I have lost my Gift Card. What can I do?
- How do I pay by New Look Gift Card?