Ordering & Payment

Ordering

• Can I cancel or amend my order?
• Why haven't I received my confirmation email?
• Why can't I select Click & Collect delivery?
• Which Brands can I shop at New Look?
• How do I place an order?
• Will Brexit affect my delivery?

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Promotions and Discounts

• How do I use a promo or discount code?
• How do today's offers work?
• How do I use my Blue Light & Defence Services Discount?
• How do I use student discount?
• When do I get my birthday discount code?

Payment

• What payment methods can I use online?
• How can I pay by New Look Gift Card/E-Gift?
• How do I pay by PayPal?
• Can I use a Fashion Choice, Love2Shop or High Street voucher online?
• How do I pay with a One4All gift card on the website?
• When is the payment processed for my order?

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Klarna

• Klarna Online FAQ's
• Klarna In Store FAQs

Gift Cards

• How do I check my New Look Gift Card balance?
• Do New Look Gift Cards have an expiry date?
• Why haven't I received my e-Gift Card?
• How do I buy a New Look Gift Card/E-Gift Card?
• I have lost my Gift Card. What can I do?

Credit Notes

• Can I use a credit note online?
• Do credit notes have an expiry date?

Stock

• Where can I buy New Look perfumes?
• Can I check stock of an item in my local store?
• How do I use the New Look Lens?
• How can I find out if you will restock an item I want?