Ordering & Payment
Ordering
- What is the VIP Reward Offer?
- Can I cancel my order?
- How do I place an order?
- Can I make changes to my order?
- Can I change my delivery address or instruction once I’ve placed my order?
- Why can't I select my one hour delivery slot with DPD?
Promotions and Discounts
- How do I use a promotional code?
- What brands are classed as non New Look concessions?
- Why is my Discount/Promo Code not working?
- Can I use my student discount?
- Can I use my Blue Light Discount Card?
- Can I use my Defence Forces Discount Card?
Payment
- Can I use a Love2Shop or High Street voucher online?
- Can a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
- What payment methods can I use?
- How can I pay by Gift Cards?
- How can I purchase an e-Gift Card?
- When is my payment taken out?
Gift Cards
- I've sold my New Look Gift Card through Zeek Marketplace but not received my funds, can I get a refund directly with you?
- How do I buy a Gift Card?
- Do Gift Cards have an expiry date?
- I have lost my Gift Card. What can I do?
- I’ve purchased an e-Gift Card – but where is it?
- How do I check my Gift Card balance?