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  2. Ordering & Payment

Ordering & Payment

Ordering

  • Can I cancel or amend my order?
  • How do I place an order?
  • Which 'Brands We Love' can I shop at New Look?
  • How do I find an item on the website?
  • Can I change my delivery address once I’ve placed my order?
  • How do I log in to my account?
See all 17 articles

Promotions and Discounts

  • How do I use a promo or discount code?
  • How do I use my Blue Light & Defence Services Discount?
  • How do I use student discount?
  • When do I get my birthday discount code?

Payment

  • PayPal Pay in 3
  • What payment methods can I use online?
  • Why has my payment declined?
  • How do I pay by PayPal?
  • When is the payment processed for my order?
  • How can I pay by New Look Gift Card/E-Gift?
See all 10 articles

Klarna

  • Klarna Online FAQs
  • Klarna In Store FAQs
  • Why isn't my Klarna refund showing?
  • Can I return a Klarna purchase to a New Look store?

Gift Cards

  • Do New Look Gift Cards have an expiry date?
  • How do I buy a New Look Gift Card/E-Gift Card?
  • How do I check my New Look Gift Card balance?
  • Why haven't I received my e-Gift Card?
  • I have lost my Gift Card. What can I do?

Credit Notes

  • Can I use a credit note online?
  • Do credit notes have an expiry date?

Stock

  • Can I check stock of an item in my local store?
  • How do I use the New Look Lens?
  • How can I find out if you will restock an item I want?

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