Ordering & Payment

Ordering

• Can I cancel or amend my order?
• How do I place an order?
• Which BRANDS can I shop at New Look?
• How do I find an item on the website?
• Can I change my delivery address once I’ve placed my order?
• How do I log in to my account?

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Promotions and Discounts

• How do I use a promo or discount code?
• How do I use my Blue Light & Defence Services Discount?
• How do I use student discount?
• When do I get my birthday discount code?

Payment

• Can I still use my Store Card?
• What payment methods can I use online?
• Why has my payment declined?
• PayPal Pay in 3
• When is the payment processed for my order?
• How do I know my payment is secure?

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Klarna

• Klarna In Store FAQs
• Why isn't my Klarna refund showing?
• Can I return a Klarna purchase to a New Look store?

Gift Cards

• Do New Look Gift Cards have an expiry date?
• How do I buy a New Look Gift Card/E-Gift Card?
• How do I check my New Look Gift Card balance?
• Why haven't I received my e-Gift Card?
• I have lost my Gift Card. What can I do?

Credit Notes

• Do credit notes have an expiry date?

Stock

• Can I check stock of an item in my local store?
• How can I find out if you will restock an item I want?