Ordering & Payment

Ordering

• How is New Look adapting during COVID-19 (Coronavirus)?
• Can I cancel my order?
• Can I let you know that I'm self-isolating on an order?
• A message to our customers during COVID-19 (Coronavirus)
• How do I find an item on the website?
• Which Brands can I shop at New Look?

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Promotions and Discounts

• When do I get my birthday discount code?
• Can I use multiple promo codes on the same order?
• How do I use a promotional code?
• Why is my discount / promo code not working?
• How do I use student discount?
• How do I use my Blue Light & Defence Services Discount?

Payment

• Visa & Mastercard payment issue - now resolved
• Klarna FAQ's
• How do I pay by PayPal?
• What payment methods can I use online?
• How can I pay by New Look Gift Card/E-Gift?
• How do I pay with a One4All gift card on the website?

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Gift Cards

• How do I check my New Look Gift Card balance?
• Do New Look Gift Cards have an expiry date?
• Why haven't I received my e-Gift Card?
• How do I buy a New Look Gift Card/E-Gift Card?
• I have lost my Gift Card. What can I do?
• How do I pay by New Look Gift Card?

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Credit Notes

• Can I use a credit note online?

Stock

• Where can I buy New Look perfumes?
• Can I check stock of an item in my local store?
• IMPORTANT PRODUCT  RECALL NOTICE - 5957387 Tan Fluffy Dog Slippers
• IMPORTANT PRODUCT RECALL NOTICE - 915 CAMO WINDBREAKER
• IMPORTANT PRODUCT RECALL NOTICE - 915 Nightdresses
• How do I use the New Look Lens?