Ordering & Payment
Ordering
- What is the Easter Spend Stretch offer?
- Can I cancel my order?
- How do I place an order?
- Can I make changes to my order?
- Why haven't I received my confirmation email?
- Can I change my delivery address once I’ve placed my order?
Promotions and Discounts
- What brands are classed as non New Look concessions?
- How do I use a promotional code?
- Why is my discount / promo code not working?
- How do I use student discount?
- How do I use my Blue Light discount?
- How do I use my Defence Forces discount?
Payment
- Can I use a Love2Shop or High Street voucher online?
- Can a non-EU citizen claim a refund of VAT for a purchase made in store whilst visiting the UK?
- What payment methods can I use?
- How can I pay by Gift Cards?
- How can I purchase an e-Gift Card?
- When is the payment processed for my order?
Gift Cards
- How do I pay with a One4All gift card on the website?
- I've sold my New Look Gift Card through Zeek Marketplace but not received my funds, can I get a refund directly with you?
- Can I buy a New Look Gift Card?
- Do Gift Cards have an expiry date?
- I have lost my Gift Card. What can I do?
- I’ve purchased an e-Gift Card – but where is it?