Ordering
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QCan I cancel or amend my order?
636 out of 2649 found this helpful -
QHow do I place an order?
37 out of 154 found this helpful -
QWhich BRANDS can I shop at New Look?
158 out of 344 found this helpful -
QHow do I find an item on the website?
11 out of 51 found this helpful -
QCan I change my delivery address once I’ve placed my order?
86 out of 818 found this helpful -
QHow do I log in to my account?
4 out of 147 found this helpful -
QHow do I reset my password?
16 out of 350 found this helpful -
QWhy haven't I received an email about my order?
330 out of 1091 found this helpful -
QWhy has an item been cancelled from my order?
45 out of 308 found this helpful -
QWhy can I not access the checkout page on the website?
27 out of 289 found this helpful -
QHow do I download the New Look App?
45 out of 161 found this helpful -
QMobile App FAQs
4 out of 31 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
26 out of 118 found this helpful -
QWhy can't I order more than 10 of a single item?
1 out of 2 found this helpful -
QWhy do you need my mobile number to place an order?
6 out of 23 found this helpful -
QHow do I register for an account?
10 out of 35 found this helpful -
QHow do I check my saved addresses and cards are correct?
17 out of 48 found this helpful
