Ordering
-
QCan I make changes to my order - i.e email, item or address?
27 out of 113 found this helpful -
QWhich Brands can I shop at New Look?
1 out of 5 found this helpful -
QCan I cancel my order?
155 out of 311 found this helpful -
QWho can help me with inspiration for an outfit?
3 out of 6 found this helpful -
QWhy do you need my mobile number to place an order?
1 out of 4 found this helpful -
QHow do I place an order?
30 out of 79 found this helpful -
QHow do I login to my account?
0 out of 6 found this helpful -
QWhy haven't I received my confirmation email?
77 out of 155 found this helpful -
QCan I change my delivery address once I’ve placed my order?
10 out of 62 found this helpful -
QHow can I find out if you will restock an item I want?
62 out of 84 found this helpful -
QWhy has an item been cancelled from my order?
2 out of 7 found this helpful -
QWhy can I not access the checkout page on the website?
2 out of 31 found this helpful -
QMobile App FAQ's
1 out of 6 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
6 out of 9 found this helpful -
QWhy can't I select evening delivery?
0 out of 3 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QHow do I register for an account?
3 out of 6 found this helpful -
QWhy should I register for an online account?
3 out of 7 found this helpful -
QHow do I reset my password?
2 out of 26 found this helpful -
QHow do I check my saved addresses and cards are correct?
9 out of 19 found this helpful
