Ordering
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QCan I cancel or amend my order?
360 out of 1193 found this helpful -
QWhy can't I select Click & Collect delivery?
87 out of 157 found this helpful -
QWhich Brands can I shop at New Look?
43 out of 86 found this helpful -
QHow do I place an order?
35 out of 111 found this helpful -
QWill Brexit affect my delivery?
26 out of 47 found this helpful -
QCan I place an order over the phone?
9 out of 40 found this helpful -
QHow do I find an item on the website?
6 out of 18 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 10 found this helpful -
QCan I change my delivery address once I’ve placed my order?
51 out of 288 found this helpful -
QHow do I login to my account?
1 out of 42 found this helpful -
QHow do I reset my password?
10 out of 122 found this helpful -
QWhy haven't I received my confirmation email?
187 out of 467 found this helpful -
QWhy has an item been cancelled from my order?
15 out of 58 found this helpful -
QWhy can I not access the checkout page on the website?
16 out of 138 found this helpful -
QHow do I download the New Look App?
43 out of 155 found this helpful -
QMobile App FAQ's
2 out of 15 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
12 out of 27 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QWhy do you need my mobile number to place an order?
4 out of 10 found this helpful -
QHow do I register for an account?
5 out of 14 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 29 found this helpful
