Ordering
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QCan I cancel or amend my order?
334 out of 1078 found this helpful -
QWhy haven't I received my confirmation email?
178 out of 415 found this helpful -
QCan I place an order over the phone?
9 out of 36 found this helpful -
QHow do I find an item on the website?
6 out of 17 found this helpful -
QWill Brexit affect my delivery?
19 out of 39 found this helpful -
QWhich Brands can I shop at New Look?
36 out of 73 found this helpful -
QWhy can't I select Click & Collect delivery?
87 out of 156 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 10 found this helpful -
QWhy do you need my mobile number to place an order?
4 out of 10 found this helpful -
QHow do I place an order?
35 out of 106 found this helpful -
QCan I change my delivery address once I’ve placed my order?
47 out of 238 found this helpful -
QHow do I login to my account?
0 out of 39 found this helpful -
QHow do I reset my password?
10 out of 118 found this helpful -
QWhy has an item been cancelled from my order?
13 out of 54 found this helpful -
QHow can I find out if you will restock an item I want?
153 out of 210 found this helpful -
QWhy can I not access the checkout page on the website?
16 out of 130 found this helpful -
QHow do I download the New Look App?
43 out of 153 found this helpful -
QMobile App FAQ's
2 out of 15 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
10 out of 24 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QHow do I register for an account?
5 out of 14 found this helpful -
QWhy should I register for an online account?
4 out of 11 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 27 found this helpful
