Ordering
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QCan I cancel or amend my order?
527 out of 1949 found this helpful -
QHow do I place an order?
37 out of 137 found this helpful -
QWhich 'Brands We Love' can I shop at New Look?
108 out of 228 found this helpful -
QWhy can't I select Click & Collect delivery?
88 out of 166 found this helpful -
QHow do I find an item on the website?
7 out of 30 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 10 found this helpful -
QCan I change my delivery address once I’ve placed my order?
75 out of 648 found this helpful -
QHow do I log in to my account?
1 out of 73 found this helpful -
QHow do I reset my password?
10 out of 161 found this helpful -
QWhy haven't I received my confirmation email?
252 out of 755 found this helpful -
QWhy has an item been cancelled from my order?
31 out of 233 found this helpful -
QWhy can I not access the checkout page on the website?
22 out of 205 found this helpful -
QHow do I download the New Look App?
45 out of 158 found this helpful -
QMobile App FAQs
4 out of 23 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
17 out of 41 found this helpful -
QWhy can't I order more than 10 of one item?
1 out of 1 found this helpful -
QWhy do you need my mobile number to place an order?
6 out of 14 found this helpful -
QHow do I register for an account?
5 out of 17 found this helpful -
QHow do I check my saved addresses and cards are correct?
12 out of 36 found this helpful
