Ordering
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QCan I cancel or amend my order?
602 out of 2452 found this helpful -
QHow do I place an order?
37 out of 148 found this helpful -
QWhich 'Brands We Love' can I shop at New Look?
150 out of 330 found this helpful -
QHow do I find an item on the website?
7 out of 39 found this helpful -
QCan I change my delivery address once I’ve placed my order?
80 out of 755 found this helpful -
QHow do I log in to my account?
3 out of 104 found this helpful -
QHow do I reset my password?
12 out of 233 found this helpful -
QWhy haven't I received an email about my order?
303 out of 990 found this helpful -
QWhy has an item been cancelled from my order?
35 out of 274 found this helpful -
QWhy can I not access the checkout page on the website?
25 out of 240 found this helpful -
QHow do I download the New Look App?
45 out of 158 found this helpful -
QMobile App FAQs
4 out of 26 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
20 out of 60 found this helpful -
QWhy can't I order more than 10 of a single item?
1 out of 2 found this helpful -
QWhy do you need my mobile number to place an order?
6 out of 20 found this helpful -
QHow do I register for an account?
8 out of 26 found this helpful -
QHow do I check my saved addresses and cards are correct?
15 out of 42 found this helpful
