Ordering
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QCan I cancel or amend my order?
382 out of 1295 found this helpful -
QHow do I place an order?
35 out of 112 found this helpful -
QWhich 'Brands We Love' can I shop at New Look?
52 out of 103 found this helpful -
QWhy can't I select Click & Collect delivery?
87 out of 159 found this helpful -
QWill Brexit affect my delivery?
28 out of 50 found this helpful -
QCan I place an order over the phone?
9 out of 42 found this helpful -
QHow do I find an item on the website?
6 out of 18 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 10 found this helpful -
QCan I change my delivery address once I’ve placed my order?
53 out of 345 found this helpful -
QHow do I login to my account?
1 out of 48 found this helpful -
QHow do I reset my password?
10 out of 125 found this helpful -
QWhy haven't I received my confirmation email?
195 out of 486 found this helpful -
QWhy has an item been cancelled from my order?
15 out of 59 found this helpful -
QWhy can I not access the checkout page on the website?
17 out of 146 found this helpful -
QHow do I download the New Look App?
44 out of 156 found this helpful -
QMobile App FAQ's
3 out of 17 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
12 out of 28 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QWhy do you need my mobile number to place an order?
4 out of 11 found this helpful -
QHow do I register for an account?
5 out of 16 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 31 found this helpful
