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Ordering
  • Q
    Can I cancel or amend my order?
    602 out of 2452 found this helpful
  • Q
    How do I place an order?
    37 out of 148 found this helpful
  • Q
    Which 'Brands We Love' can I shop at New Look?
    150 out of 330 found this helpful
  • Q
    How do I find an item on the website?
    7 out of 39 found this helpful
  • Q
    Can I change my delivery address once I’ve placed my order?
    80 out of 755 found this helpful
  • Q
    How do I log in to my account?
    3 out of 104 found this helpful
  • Q
    How do I reset my password?
    12 out of 233 found this helpful
  • Q
    Why haven't I received an email about my order?
    303 out of 990 found this helpful
  • Q
    Why has an item been cancelled from my order?
    35 out of 274 found this helpful
  • Q
    Why can I not access the checkout page on the website?
    25 out of 240 found this helpful
  • Q
    How do I download the New Look App?
    45 out of 158 found this helpful
  • Q
    Mobile App FAQs
    4 out of 26 found this helpful
  • Q
    I keep getting an 'It's not you, it's us' error message on the website, what do I do?
    20 out of 60 found this helpful
  • Q
    Why can't I order more than 10 of a single item?
    1 out of 2 found this helpful
  • Q
    Why do you need my mobile number to place an order?
    6 out of 20 found this helpful
  • Q
    How do I register for an account?
    8 out of 26 found this helpful
  • Q
    How do I check my saved addresses and cards are correct?
    15 out of 42 found this helpful

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