Ordering
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QHow is New Look adapting during COVID-19 (Coronavirus)?
249 out of 258 found this helpful -
QCan I let you know that I'm self-isolating on an order?
0 out of 0 found this helpful -
QA message to our customers during COVID-19 (Coronavirus)
121 out of 145 found this helpful -
QHow do I find an item on the website?
2 out of 3 found this helpful -
QWhich Brands can I shop at New Look?
13 out of 35 found this helpful -
QWhy can't I select Click & Collect delivery?
24 out of 35 found this helpful -
QCan I cancel my order?
169 out of 346 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 7 found this helpful -
QWhy do you need my mobile number to place an order?
1 out of 4 found this helpful -
QHow do I place an order?
30 out of 82 found this helpful -
QHow do I login to my account?
0 out of 11 found this helpful -
QCan I make changes to my order - i.e email, item or address?
33 out of 130 found this helpful -
QWhy haven't I received my confirmation email?
86 out of 176 found this helpful -
QCan I change my delivery address once I’ve placed my order?
12 out of 66 found this helpful -
QHow can I find out if you will restock an item I want?
69 out of 92 found this helpful -
QWhy has an item been cancelled from my order?
2 out of 8 found this helpful -
QWhy can I not access the checkout page on the website?
4 out of 40 found this helpful -
QMobile App FAQ's
1 out of 6 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
6 out of 9 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QHow do I register for an account?
3 out of 7 found this helpful -
QWhy should I register for an online account?
3 out of 7 found this helpful -
QHow do I reset my password?
3 out of 39 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 22 found this helpful
