Ordering
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QHow is New Look adapting during COVID-19 (Coronavirus)?
430 out of 473 found this helpful -
QCan I let you know that I'm self-isolating on an order?
0 out of 0 found this helpful -
QA message to our customers during COVID-19 (Coronavirus)
132 out of 166 found this helpful -
QHow do I find an item on the website?
2 out of 5 found this helpful -
QCan I cancel my order?
194 out of 419 found this helpful -
QWhich Brands can I shop at New Look?
13 out of 37 found this helpful -
QWhy can't I select Click & Collect delivery?
47 out of 71 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 7 found this helpful -
QWhy do you need my mobile number to place an order?
2 out of 6 found this helpful -
QHow do I place an order?
31 out of 87 found this helpful -
QHow do I login to my account?
0 out of 16 found this helpful -
QCan I make changes to my order - i.e email, item or address?
40 out of 157 found this helpful -
QWhy haven't I received my confirmation email?
101 out of 206 found this helpful -
QCan I change my delivery address once I’ve placed my order?
14 out of 77 found this helpful -
QHow can I find out if you will restock an item I want?
87 out of 118 found this helpful -
QWhy has an item been cancelled from my order?
4 out of 11 found this helpful -
QWhy can I not access the checkout page on the website?
5 out of 47 found this helpful -
QHow do I download the New Look App?
36 out of 140 found this helpful -
QMobile App FAQ's
1 out of 7 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
7 out of 10 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QHow do I register for an account?
3 out of 7 found this helpful -
QWhy should I register for an online account?
3 out of 8 found this helpful -
QHow do I reset my password?
6 out of 47 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 22 found this helpful
