Ordering
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QCan I cancel my order?
223 out of 546 found this helpful -
QCan I place an order over the phone?
3 out of 8 found this helpful -
QHow is New Look adapting during COVID-19 (Coronavirus)?
475 out of 555 found this helpful -
QCan I let you know that I'm self-isolating on an order?
0 out of 0 found this helpful -
QA message to our customers during COVID-19 (Coronavirus)
134 out of 172 found this helpful -
QHow do I find an item on the website?
5 out of 11 found this helpful -
QWhich Brands can I shop at New Look?
24 out of 54 found this helpful -
QWhy can't I select Click & Collect delivery?
73 out of 119 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 9 found this helpful -
QWhy do you need my mobile number to place an order?
2 out of 7 found this helpful -
QHow do I place an order?
32 out of 95 found this helpful -
QHow do I login to my account?
0 out of 25 found this helpful -
QCan I make changes to my order - i.e email, item or address?
49 out of 184 found this helpful -
QWhy haven't I received my confirmation email?
120 out of 252 found this helpful -
QCan I change my delivery address once I’ve placed my order?
18 out of 95 found this helpful -
QHow can I find out if you will restock an item I want?
115 out of 156 found this helpful -
QWhy has an item been cancelled from my order?
6 out of 15 found this helpful -
QWhy can I not access the checkout page on the website?
9 out of 88 found this helpful -
QHow do I download the New Look App?
37 out of 141 found this helpful -
QMobile App FAQ's
2 out of 11 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
8 out of 17 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QHow do I register for an account?
3 out of 7 found this helpful -
QWhy should I register for an online account?
4 out of 9 found this helpful -
QHow do I reset my password?
7 out of 65 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 25 found this helpful
