Ordering
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QCan I cancel or amend my order?
248 out of 678 found this helpful -
QCan I place an order over the phone?
3 out of 17 found this helpful -
QHow is New Look adapting during COVID-19 (Coronavirus)?
482 out of 569 found this helpful -
QHow do I get an order in time for Christmas?
12 out of 22 found this helpful -
QHow do I find an item on the website?
5 out of 11 found this helpful -
QWill Brexit affect my delivery?
6 out of 8 found this helpful -
QWhich Brands can I shop at New Look?
28 out of 63 found this helpful -
QWhy can't I select Click & Collect delivery?
75 out of 124 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 9 found this helpful -
QWhy do you need my mobile number to place an order?
3 out of 8 found this helpful -
QHow do I place an order?
34 out of 101 found this helpful -
QCan I change my delivery address once I’ve placed my order?
23 out of 129 found this helpful -
QHow do I login to my account?
0 out of 30 found this helpful -
QHow do I reset my password?
9 out of 84 found this helpful -
QWhy haven't I received my confirmation email?
135 out of 284 found this helpful -
QWhy has an item been cancelled from my order?
7 out of 21 found this helpful -
QHow can I find out if you will restock an item I want?
133 out of 183 found this helpful -
QWhy can I not access the checkout page on the website?
11 out of 100 found this helpful -
QHow do I download the New Look App?
38 out of 142 found this helpful -
QMobile App FAQ's
2 out of 11 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
9 out of 19 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QHow do I register for an account?
5 out of 11 found this helpful -
QWhy should I register for an online account?
4 out of 10 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 26 found this helpful
