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Ordering
  • Q
    Can I cancel or amend my order?
    287 out of 882 found this helpful
  • Q
    Can I place an order over the phone?
    5 out of 23 found this helpful
  • Q
    How is New Look adapting during COVID-19 lockdown?
    486 out of 586 found this helpful
  • Q
    How do I find an item on the website?
    6 out of 16 found this helpful
  • Q
    Will Brexit affect my delivery?
    14 out of 24 found this helpful
  • Q
    Which Brands can I shop at New Look?
    33 out of 70 found this helpful
  • Q
    Why can't I select Click & Collect delivery?
    82 out of 140 found this helpful
  • Q
    Who can help me with inspiration for an outfit?
    4 out of 10 found this helpful
  • Q
    Why do you need my mobile number to place an order?
    3 out of 8 found this helpful
  • Q
    How do I place an order?
    34 out of 104 found this helpful
  • Q
    Can I change my delivery address once I’ve placed my order?
    36 out of 181 found this helpful
  • Q
    How do I login to my account?
    0 out of 33 found this helpful
  • Q
    How do I reset my password?
    10 out of 97 found this helpful
  • Q
    Why haven't I received my confirmation email?
    154 out of 351 found this helpful
  • Q
    Why has an item been cancelled from my order?
    10 out of 38 found this helpful
  • Q
    How can I find out if you will restock an item I want?
    144 out of 200 found this helpful
  • Q
    Why can I not access the checkout page on the website?
    12 out of 110 found this helpful
  • Q
    How do I download the New Look App?
    40 out of 146 found this helpful
  • Q
    Mobile App FAQ's
    2 out of 13 found this helpful
  • Q
    I keep getting an 'It's not you, it's us' error message on the website, what do I do?
    9 out of 20 found this helpful
  • Q
    Why can't I order more than 10 of one item?
    0 out of 0 found this helpful
  • Q
    How do I register for an account?
    5 out of 13 found this helpful
  • Q
    Why should I register for an online account?
    4 out of 10 found this helpful
  • Q
    How do I check my saved addresses and cards are correct?
    10 out of 27 found this helpful

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