Ordering
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QCan I cancel or amend my order?
287 out of 882 found this helpful -
QCan I place an order over the phone?
5 out of 23 found this helpful -
QHow is New Look adapting during COVID-19 lockdown?
486 out of 586 found this helpful -
QHow do I find an item on the website?
6 out of 16 found this helpful -
QWill Brexit affect my delivery?
14 out of 24 found this helpful -
QWhich Brands can I shop at New Look?
33 out of 70 found this helpful -
QWhy can't I select Click & Collect delivery?
82 out of 140 found this helpful -
QWho can help me with inspiration for an outfit?
4 out of 10 found this helpful -
QWhy do you need my mobile number to place an order?
3 out of 8 found this helpful -
QHow do I place an order?
34 out of 104 found this helpful -
QCan I change my delivery address once I’ve placed my order?
36 out of 181 found this helpful -
QHow do I login to my account?
0 out of 33 found this helpful -
QHow do I reset my password?
10 out of 97 found this helpful -
QWhy haven't I received my confirmation email?
154 out of 351 found this helpful -
QWhy has an item been cancelled from my order?
10 out of 38 found this helpful -
QHow can I find out if you will restock an item I want?
144 out of 200 found this helpful -
QWhy can I not access the checkout page on the website?
12 out of 110 found this helpful -
QHow do I download the New Look App?
40 out of 146 found this helpful -
QMobile App FAQ's
2 out of 13 found this helpful -
QI keep getting an 'It's not you, it's us' error message on the website, what do I do?
9 out of 20 found this helpful -
QWhy can't I order more than 10 of one item?
0 out of 0 found this helpful -
QHow do I register for an account?
5 out of 13 found this helpful -
QWhy should I register for an online account?
4 out of 10 found this helpful -
QHow do I check my saved addresses and cards are correct?
10 out of 27 found this helpful
