How to update or remove personal data on your New Look account

You can manage most of your personal details in your New Look online account. 

For more information about how we use and protect your personal data, please see our Privacy policy.

Update your personal details

You can amend the personal details stored on your account at any time by signing in to My Account.

1. Sign in to your New Look account.
2. Go to My Account.
3. Select the section you want to update, such as your name, email address, delivery address or phone number.
4. Save your changes.

Remove saved payment cards

If you have saved payment cards on your account, you can remove them in My Account.

1. Sign in to your New Look account.
2. Go to My Account.
3. Select My Payment Cards.
4. Choose the card you want to remove and follow the on-screen instructions.

Change your marketing preferences

You can update how you hear from us by changing your marketing preferences in your account or by using the unsubscribe link in our emails.

1. Sign in to your New Look account.
2. Go to your account settings or communication preferences.
3. Update your email, SMS or postal marketing choices.
4. Save your changes.

Please allow a short time for your preferences to update across our systems.