You can cancel up to 14 calendar days from the day after you receive your order.
As well as our refunds policy, you also have a legal right to cancel your online purchase with us for any reason if you are a customer within the European Union. Although it's legally called a "cancellation" right, you will still receive your order and need to return it.
This right excludes items that have been sealed for hygiene reasons, if the seal has been broken or removed, e.g. underwear, swimwear, jewellery for piercings and any personalised goods.
If you wish to cancel you must tell us in writing or via the 'Contact us' page within 14 calendar days from the day after the date on which the products are delivered. The best way to do this is to go to the "Email us" box and choose 'I have a question about my order' as the email subject. Complete all the details and please enter “Cancelling Order” in the 'Subject' box. Please give details of why you would like to cancel your order with New Look.
Please return your products to us as explained here. All UK and Ireland returns are free, but you will have to pay the cost of returning your order from other countries. You should keep evidence of having given your cancellation notice, as well as any returns receipt or proof of postage.
If you cancel your order you will be reimbursed the cost of items cancelled, plus postage if the entire order is cancelled, and you will be responsible for returning the goods to us.