What are my return options? – Help Centre Home

Please note: If you are returning an item due to a quality issue, please see the section entitled ‘My purchase has become faulty. What do I do?'

Return Option	Cost	More Info
New Look Stores (Online or in-store purchases)	FREE	• The FASTEST way to get a refund or exchange for your item is to return it to a New Look Store (UK) within 28 days of purchase (sale items within 14 days). If an item has been purchased online, the return period starts on the date of receipt of goods. • Sale items purchased in-store are eligible for an exchange or credit note only.
Collect+ (Online Purchases)	FREE	• Visit here to download your returns label & find your most convenient store. • Don't have a printer? Don't worry, simply select the 'Print label in store - for FREE' check box when creating your return. Find out more here. • You can also track your parcel once you've sent it back using the link above. Please keep your returns receipt. • Items to be returned within 28 days from receipt of goods (sale items within 14 days).
Doddle (Online Purchases)	FREE	• Drop off your parcel at any of our 247 Doddle stores, including some Morrisons stores. • No need to print any labels. • Visit here to find your most convenient store. • You can also track your parcel once you've sent it back using the link above. • Items to be returned within 28 days from the receipt of goods (sale items within 14 days).
By Post (Online Purchases)	FREE	• Visit here to create and download your returns label and to find your nearest Post Office. • Don’t have a Printer? Don’t worry, all 12,700 Royal Mail Post Offices have printing facilities. Visit here for more info. • Items to be returned within 28 days from receipt of goods (sale items within 14 days). • Please remember to get a proof of postage receipt.

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