Our returns are FREE and simple. |
Your dispatch note will not have a returns label. Don't worry if you don't have a printer, all our returns providers offer FREE label printing.
Returning a Klarna purchase? You can't return these to store yet, please use one of the FREE warehouse returns options below.
Returning a Branded item? Click here.
Return Option |
Cost |
Return benefits |
|
Collect+ |
FREE |
Over 7000 local convenience store locations for return including FREE label printing. Click to return |
 Royal Mail |
FREE |
12,700 Royal Mail Post Offices to return to. FREE label printing available. Click to return |
|
The FASTEST way to get a refund or exchange for your item is to return it to your local New Look Store. Some of our UK & ROI stores remain closed due to COVID-19/Coronavirus. Please see if your local store is open here. |
|
Ore Close
Lymedale Business Park
Newcastle Under Lyme
Staffordshire
ST5 9QD
All returns must have an order number inside
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, and how to notify us of that, read here.
If you feel that your items are faulty please read more here.
