There are multiple ways to return your order to us, select from one of the options below.
Your dispatch note will not have a returns label, but don't worry, you can still return your items for FREE.
All our returns providers have FREE printing services.
Return Option |
Cost |
Return benefits |
 New Look Stores |
FREE |
The FASTEST way to get a refund or exchange for your item is to return it to any New Look Store. |
|
Collect+ |
FREE | Over 7000 local convenience store locations for return. More info here. |
Doddle. |
FREE |
Drop off your parcel at any of the 200+ Doddle locations, including some Morrisons stores. |
 Royal Mail |
FREE |
12,700 Royal Mail Post Offices to return to. |
Ore Close
Lymedale Business Park
Newcastle Under Lyme
Staffordshire
ST5 9QD
All returns must have an order number inside
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, and how to notify us of that, read here.
If you feel that your items are faulty please read more here.
