Our returns are FREE and simple. |
Your dispatch note will not have a returns label. Don't worry if you don't have a printer, most of our returns providers offer FREE label printing*.
| For more information on how lockdown affects the return of your purchase/order, please read here. |
Returning a Branded item? Click here.
Return Option |
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Return benefits |
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FREE inc tracking |
Over 7000 local convenience store locations for return including FREE label printing.
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FREE inc tracking |
Refunds within 15 working days 12,700 Royal Mail Post Offices to return to. FREE label printing available.
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FREE inc tracking |
Refunds within
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All our stores, with the exception of Guernsey are temporarily closed, you can use any of the above free returns options to our warehouse instead. |
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Ore Close
Lymedale Business Park
Newcastle Under Lyme
Staffordshire
ST5 9QD
All returns must have an order number inside for refunds to be successfully applied.
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, and how to notify us of that, read here.
If you feel that your items are faulty please read more here.
