Our returns are FREE and simple. |
Your dispatch note will not have a returns label. Don't worry if you don't have a printer, all our returns providers offer FREE label printing.
Returning a Klarna purchase? You can't return these to store yet, please use one of the FREE warehouse returns options below.
Returning a Branded item? Click here.
Return Option |
Cost |
Return benefits |
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FREE inc tracking |
Over 7000 local convenience store locations for return including FREE label printing.  |
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FREE inc tracking |
Refunds within 15 working days 12,700 Royal Mail Post Offices to return to. FREE label printing available.  |
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The FASTEST way to get a refund for your item is to return it to your local New Look Store. |
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Ore Close
Lymedale Business Park
Newcastle Under Lyme
Staffordshire
ST5 9QD
All returns must have an order number inside for refunds to be successfully applied.
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, and how to notify us of that, read here.
If you feel that your items are faulty please read more here.
