It is FREE and EASY to return your order. The fastest way to get a refund is to pop into store with your items and returns form. If choosing a Royal Mail, Collect + or InPost return, you just need your order number and email address to create a return (see below). Your dispatch note will not have a returns label, you'll need to create one online to return. Please ensure that your order number is visible in your parcel.
Due to the upcoming strikes, there may be significant delays with returns via Royal Mail. We recommend using another one of our returns options if possible. Find all returns options here.
Returning a Branded item? These cannot be returned to store, but you can choose either Royal Mail, InPost or Collect+ to return instead! Click here for more info.
ALL of our returns providers offer NO PRINT returns.
You have 28 days to return any item (inc sale) from the day you receive your order. Other exclusions apply. Please read our Returns Policy for more info. You do not need to report your return on your account.
Click the image for more information on each returns option.
Return Option |
Cost |
Return benefits |
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The FASTEST way to get a refund for your item is to pop in to your local New Look Store. Excludes Branded items More info on how to return to store here. |
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FREE inc tracking |
Receive your refund within Over 7,000 local convenience store locations for return including FREE label printing. Create your returns label on the Collect+ website here. Branded items can be returned via this method. |
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FREE inc tracking |
Receive your refund within NO LABEL REQUIRED
Create your returns QR code on the InPost website here. Branded items can be returned via this method. |
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FREE inc tracking |
Due to the upcoming strikes, there may be significant delays with this return option. Receive your refund within 12,700 Royal Mail Post Offices to return to. FREE label printing available at selected Post Offices* Create your returns label on the Royal Mail website here. Branded items can be returned via this method. |
Our full returns policy can be seen here.
Ore Close
Lymedale Business Park
Newcastle Under Lyme
Staffordshire
ST5 9QD
All returns must have an order number inside for refunds to be successfully applied.
*to find out if your local Post Office provides a printing service, click here and enter your postcode, or select 'Use my Location'. Then click 'Delivery/Post Offices' to see the services your local Post Offices provide.
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, and how to notify us of that, read here.
If you feel that your items are faulty please read more here.
