In the table below are the available options for return, follow the link ('More info here'), in each section to find out how.
|
Return Option |
Cost |
More Info |
|
New Look Stores (Online or in-store purchases) |
FREE |
• The FASTEST way to get a refund or exchange for your item is to return it to a New Look Store (UK) See the returns time limits here. • Sale items purchased in-store are eligible for an exchange or credit note only. |
|
Collect+ (Online Purchases) |
FREE |
• Visit here to download your returns label & find your most convenient store. • Don't have a printer? Don't worry, simply select the 'Print label in store - for FREE' check box when creating your return. Find out more here. • You can also track your parcel once you've sent it back using the link above. Please keep your returns receipt. |
|
Doddle (Online Purchases) |
FREE |
• Drop off your parcel at any of our 247 Doddle stores, including some Morrisons stores. |
|
By Royal Mail (Online Purchases) |
FREE |
• Visit here to create and download your returns label and to find your nearest Post Office for return. |
Please note: The above returns options refers to change of mind only and does not affect the statutory rights you have as a consumer e.g. the right to cancel, or the right to return items, which are faulty or not as described or a general right to return most online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For more information on your right to cancel, and how to notify us of that, read here.
If you feel that your items are faulty please read more here.
