Return & Refund
How to return
- How do I return my order?
- How do I return my order with Royal Mail?
- How do I return my order with InPost?
- How do I return an order to a New Look store?
- How do I return my order with Collect+?
- I don’t have a printer, can I still return my order?
Refunds
- How long will it take for my refund to be processed?
- Can I track my return?
- Can I get a full refund for items purchased with a promotional discount?
- I've lost my receipt, can I still get a refund?
- Can I get a PayPal refund in store?
- Can I get a refund for an unwanted gift card/present?
Our Returns Policy
- What is your returns policy?
- What are the refund exceptions for purchases?
- What are the time limits for returns?
- Can I return a Brand item purchased online to a New Look store?
- Can I return sale items?
- Can I return items bought with a gift card?