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Return & Refund

How to return

  • How to return my order?
  • How do I return a Branded Item?
  • Returns Portal FAQs
  • How to Return FAQs
  • How do I return an order to a New Look store?
  • How do I return an in-store purchase?
See all 8 articles

Our Returns Policy

  • What is your returns policy?
  • How long do I have to return my items?
  • What are the refund exceptions for purchases?
  • Can I return sale items?
  • Can I return items bought with a gift card?
  • Can I return a New Look item purchased through another retailer to you?
See all 10 articles

Refunds

  • I have returned my order, when will I get a refund?
  • Can I track my return?
  • Can I get refund through PayPal in store?
  • I've returned my order to store. Why have I only received a refund of my delivery charge?
  • An item I've purchased has reduced in price, can I have the difference refunded?

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