Return & Refund
How to return
- How do I return my order?
- Can I return a men's item to a women's store (and vice-versa)?
- Can I get an exchange for my online purchase?
- How do I return an in-store purchase?
- How do I return an order I placed in-store?
- I've lost my dispatch note/order invoice, can I still return my order?
Our Returns Policy
- I've returned my order to store. Why have I only received a refund of my delivery charge?
- Can I return sale items?
- Can I get a PayPal refund in store?
- What are the time limits for returns?
- I've lost my receipt, can I still get a refund?
- Can I return online purchases by post?
eBay Returns Policy
- eBay only - Returns policy
- eBay only - How do I return an eBay purchase?
- eBay only - How long do I have to return an eBay purchase?
- eBay only - Can I return my eBay purchase to a New Look store?
- eBay only - Can I return an eBay purchase with my online order?
- eBay only - My purchase is faulty, what do I do?