Help Centre Home Help Centre home page

Help Centre

CloseX Back to New Look Help Centre Home

Back to New Look

  1. Help Centre Home
  2. Return & Refund

Return & Refund

Christmas Returns Policy

  • What is the Lockdown/Christmas purchases and returns policy?

How to return

  • How do I return my order?
  • How do I return my order with Royal Mail?
  • How do I return my order with Collect+?
  • How do I return my order with InPost?
  • How do I return an order to a New Look store?
  • I don’t have a printer, can I still return my order?
See all 12 articles

Refunds

  • Can I track my return?
  • How long will it take for my refund to be processed?
  • Can I get a full refund for items purchased with a promotional discount?
  • Can I get a PayPal refund in store?
  • Can I get a refund for an unwanted gift card/present?
  • I've returned my order to store. Why have I only received a refund of my delivery charge?
See all 9 articles

Our Returns Policy

  • How does COVID-19 lockdown affect the return of my purchase/order?
  • Can a BFPO customer request a VAT refund for an online purchase?
  • What is your returns policy?
  • What are the refund exceptions for purchases?
  • What are the time limits for returns?
  • Can I return sale items?
See all 11 articles

eBay Returns Policy

  • eBay only - Returns policy
  • eBay only - How do I return an eBay purchase?
  • eBay only - How long do I have to return an eBay purchase?
  • eBay only - Can I return my eBay purchase to a New Look store?
  • eBay only - Can I return an eBay purchase with my online order?
  • eBay only - My purchase is faulty, what do I do?
See all 8 articles

Need more help?

Available 8am-8pm Mon-Sun

Chat

Available 8am-8pm Mon-Sun

Tweet

Available 8am-8pm Mon-Sun

Facebook messenger

Available 8am-8pm Mon-Sun

WhatsApps
Contact Us

Be Social.

Join the conversation

  • New Look
  • Your account
  • Track my order
  • Store finder