Help Centre Home Help Centre home page

Help Centre

CloseX Womens Girls Mens Sale

Back to New Look

  1. Help Centre Home
  2. Return & Refund

Return & Refund

How to return

  • How do I return my order?
  • How do I return an order to a New Look store?
  • I don't have my returns form, can I still return?
  • Can I return a gift?
  • How do I use an in-store returns kiosk?
  • Can I return two orders in the same parcel?
See all 22 articles

Our Returns Policy

  • What is your returns policy?
  • What is your in-store returns policy?
  • How long do I have to return my items?
  • What are the refund exceptions for purchases?
  • Can I return sale items?
  • Can I return items bought with a gift card?
See all 11 articles

Refunds

  • I have returned my order, when will I get a refund?
  • How does refund to Gift Card work?
  • Can I track my return?
  • Can I get a full refund for items purchased with a discount?
  • I've lost my receipt, can I still get a refund?
  • Can I get refund through PayPal in store?
See all 8 articles

Need more help?

Available 9:00am-4:30pm

Chat

.

Tweet

.

Facebook messenger
Contact Us

Be Social.

Join the conversation

  • New Look
  • Your account
  • Track my order
  • Store finder