Return & Refund
Christmas Returns Policy
How to return
- How do I return my order?
- How do I return my order with Royal Mail?
- How do I return my order with Collect+?
- How do I return an order to a New Look store?
- I don’t have a printer, can I still return my order?
- How do I return an in-store purchase?
Refunds
- How long will it take for my refund to be processed?
- Can I get a full refund for items purchased with a promotional discount?
- Can I get a PayPal refund in store?
- Can I get a refund for an unwanted gift card/present?
- I've returned my order to store. Why have I only received a refund of my delivery charge?
- I've lost my receipt, can I still get a refund?
Our Returns Policy
- How does COVID-19 lockdown affect the return of my purchase/order?
- What is your returns policy?
- What are the refund exceptions for purchases?
- What are the time limits for returns?
- Can I return sale items?
- Can I return a Brand item purchased online to a New Look store?
eBay Returns Policy
- eBay only - Returns policy
- eBay only - How do I return an eBay purchase?
- eBay only - How long do I have to return an eBay purchase?
- eBay only - Can I return my eBay purchase to a New Look store?
- eBay only - Can I return an eBay purchase with my online order?
- eBay only - My purchase is faulty, what do I do?