Return & Refund
How to return
- How to return my order?
- How do I return a Branded Item?
- How do I return my order with Royal Mail?
- How do I return my order with InPost?
- How do I return an order to a New Look store?
- How do I return my order with Collect+?
Our Returns Policy
- What is your returns policy?
- What are the refund exceptions for purchases?
- How long do I have to return my items?
- Can I return sale items?
- Can I return items bought with a gift card?
- Can I return a New Look item purchased through another retailer to you?
Refunds
- I have returned my order, when will I get a refund?
- Why isn't my Klarna refund showing?
- Can I track my return?
- Can I get a full refund for items purchased with a discount?
- I've lost my receipt, can I still get a refund?
- Can I get a PayPal refund in store?