Return & Refund
How to return
- How do I return my order?
- Can I get an exchange for my online purchase?
- What are the time limits for returns?
- I don’t have a printer, can I still return my order?
- Can I return my order in more than one parcel?
- I've lost my dispatch note/order invoice, can I still return my order?
Our Returns Policy
- How long will it take for my refund to be processed?
- What is your returns policy?
- How does COVID-19 (Coronavirus) affect the return of my purchase/order?
- Can I return a Brand item purchased online to a New Look store?
- My card has expired, how will I get my refund?
- Can I get a refund for an unwanted gift card/present?
eBay Returns Policy
- eBay only - Returns policy
- eBay only - How do I return an eBay purchase?
- eBay only - How long do I have to return an eBay purchase?
- eBay only - Can I return my eBay purchase to a New Look store?
- eBay only - Can I return an eBay purchase with my online order?
- eBay only - My purchase is faulty, what do I do?