We no longer include returns forms in our orders, but don't worry! You can still return.
Please make sure that you include the order number inside the package so that we can process your refund by either:
- Including the returns information slip in your parcel.
- Returning the item in its original bag or using one of the transparent inner bags in which the item is wrapped, as these both have your order number printed on the labels.
- Writing the order number on a piece of paper and including in the parcel.
This applies to both returning to store and via post.
Not sure which one is your order number? These begin with HY or HM. If your order number begins with HS you will need to return your order to store, for it to be processed through the till.
Why have we removed the returns forms?
In a commitment to environmental sustainability we have removed the returns form from orders, and are trialling including a smaller information slip instead. The key environmental benefit of this is that by reducing the returns form portion of the dispatch note and retaining only the address label for the outer packaging as well as returns information on the excess paper, we anticipate saving a remarkable 37.12 tons of CO2 emissions annually. To put this into perspective, offsetting 37.12 tonnes of CO2e would require planting 1,464 trees.
The information that could be found on your dispatch note is available on the emails about your order and on the orders section of your account.